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Understanding your billing history

Where to find your billing history

Go to Settings > Billing to see your billing history. It has two parts: an activity feed of billing events written in plain language, and a list of invoices you can download. Only administrators can see this.

The billing activity feed

The activity feed is a running list of the billing events on your account. Each entry has a timestamp and a plain-English description, so you can see what changed and when. Typical entries include:

  • Seat pool resized - your committed seats went up or down.
  • Purchase succeeded - a seat purchase or add-on went through.
  • Invoice paid in Xero - an invoiced payment was received.
  • Organization set read-only (payment overdue) - an invoice passed its overdue limit.
  • Organization reactivated - access was restored after a payment.

The feed shows the events that matter to you. Behind-the-scenes sync steps aren’t listed, so the feed stays readable.

Your invoices

Below the activity feed is a list of your past invoices, each with a status such as paid, pending, overdue, or void. You can download any invoice as a PDF:

  1. Go to Settings > Billing.
  2. Find the invoice in your billing history.
  3. Click to download the PDF.

If you pay by card, your invoices come from Recurly, our billing provider. If you’re billed by invoice, they come from Xero. The download link is valid for a few minutes, so if it expires, just click again. To update the card itself, you’ll see a secure Recurly screen.

If your history looks empty or won’t load

A new account with no billing activity shows “No billing history yet” until your first purchase or invoice. If a filter hides every row, clear it to bring the list back. And if the page can’t load your details, you’ll see a short error with a Retry button. None of these mean anything is wrong with your account.

Settings > Billing

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