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What happens if my payment fails

It depends on how you pay

What happens after a failed payment depends on your billing type. Card accounts get a banner asking them to update their card. Invoiced accounts that go about 30 days overdue are placed in read-only mode until the invoice is paid. Either way, your data is safe, and access comes back as soon as payment goes through.

If you pay by card

When a card charge fails, you’ll see a banner in Settings > Billing that says your payment failed and asks you to update your payment method. Update the card on file and you’re back to normal. A single failed charge doesn’t lock your account on its own, so there’s no rush beyond keeping a valid card on file.

If you pay by invoice

Invoiced accounts are billed through Xero, usually on Net 15 terms. Tallyfy doesn’t send payment reminders, so watch your invoices. As an invoice passes its due date, you’ll see banners change:

  • Overdue (under 30 days) - an amber banner: “Payment overdue. Please see billing or file a support issue to avoid service disruption.”
  • Read-only (about 30 days overdue) - a red banner: “This organization is read-only due to an overdue payment. Settle the invoice in Xero to restore access.”

What read-only mode means

In read-only mode, people can still sign in, view processes, download reports, and export data. They can’t create templates, launch processes, complete tasks, edit, or invite people. If someone tries a blocked action, they’ll see a short message explaining the account is read-only until the payment is settled.

How to restore access

Restoring access is straightforward:

  • Invoiced accounts - pay the overdue invoice through Xero. Tallyfy lifts read-only mode automatically on the next daily sync, usually within about a day. If you need it sooner, contact Tallyfy Support and we can sync your billing right away.
  • Card accounts - update the card on file in Settings > Billing.

Why is my account read-only?

The usual reason is an invoice that’s about 30 days past due. Settle that invoice (or update your card, if you pay by card), and full access returns automatically once the payment is picked up. Continued non-payment beyond this point may lead to the further consequences described in our Customer Terms ↗.

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