Reset your password

How can I change or reset my Tallyfy password?

There are two primary methods to update your Tallyfy password:

1. Change it while logged in (if you know your current password)
2. Reset it if you forgot it (if you cannot log in to your account)

How do I change my password while logged in?

1. Click your profile picture or name located in the top right corner.
2. Choose Settings from the dropdown menu.
3. Select My Profile from the left navigation menu.
4. Click the Security tab.
5. Enter your Current Password in the appropriate field.
6. Enter your desired New Password.
7. Re-enter the New Password in the Confirm Password field.
8. Click Save Changes to update your password.

How do I reset a forgotten password?

If you cannot log in because you forgot your password:

1. Navigate to the Tallyfy sign-in page: https://go.tallyfy.com/#/sign-in ↗
2. Click the Forgot password? link located below the password field.
3. Enter the email address associated with your Tallyfy account.
4. Click Send Reset Link to initiate the process.
5. Check your email inbox for a message from Tallyfy containing a password reset link.
6. If you don’t see it after a few minutes, check your spam or junk folder thoroughly.
7. Important: The reset link in the email expires after 24 hours.
8. Click the password reset link in the email.
9. A secure page will open where you can enter and confirm your New Password.
10. Enter the same new password again to confirm it matches.
11. Click Reset Password to finalize the change.
12. You can now log in using your email address and the new password.

What are the password requirements for Tallyfy?

For enhanced security, your Tallyfy password must:

• Contain at least 8 characters in total
• Include at least one uppercase letter (A-Z)
• Include at least one lowercase letter (a-z)
• Include at least one number (0-9)
• Be different from your previous password

Limits on password changes

For security reasons, you can only change or reset your password 3 times per day. If you need assistance beyond this limit, please contact support.

What should I do if I have trouble resetting my password?

• Ensure you enter the correct email address associated with your Tallyfy account
• Verify if the reset link has expired (it remains valid for 24 hours)
• If you don’t receive the reset email (after checking spam folders), contact Tallyfy Support. Please provide your name, company name, and the email address you believe is linked to the account

How do I fix authentication loops during password reset?

If you experience loops where password reset redirects you to create a new account or keeps asking for credentials repeatedly, your browser session needs to be completely cleared.

Quick solution: Visit https://account.tallyfy.com/logout ↗ to force a complete logout, then:

1. Go directly to the logout URL: https://account.tallyfy.com/logout ↗
2. Clear your browser cookies for all tallyfy.com domains
3. Close all Tallyfy browser tabs completely
4. Wait 10-15 seconds for session cleanup
5. Navigate directly to: https://account.tallyfy.com/password/reset ↗
6. Enter your email and request the reset link
7. Check your email and click the reset link to set your new password

Why this happens

Authentication loops during password reset typically occur when:

• Your account type (especially Light members) isn’t properly recognized
• Browser sessions from previous login attempts conflict with the reset process
• Cookies from multiple organizations cause session confusion The logout URL clears all these conflicting sessions at once.

Related articles

Miscellaneous > Troubleshooting

Systematic troubleshooting steps can resolve most Tallyfy problems including cache clearing testing alternative browsers verifying internet connections disabling extensions updating browsers forcing hard refreshes clearing authentication loops through complete logout resolving rate limit errors fixing password reset redirections handling organization access issues troubleshooting mobile login problems managing Microsoft admin approval requirements and addressing slow image loading through browser adjustments.

Personal Settings > Change my email address

This guide explains how to update your Tallyfy login email address through profile settings for regular accounts or through a member transition process for SSO and social login users who cannot directly change their email credentials.

Settings > Personal settings

Personal Tallyfy settings allow you to customize your individual user experience including profile details password management notification preferences language selection and other account configurations that only affect your personal workflow.

Personal Settings > Personalization settings

Users can manage their personal and profile settings in Tallyfy by accessing Settings and My Account where they can customize display preferences like language timezone and date formats as well as update profile information including photo name email and contact details.