Open Api > Combining RPA systems and human operators
WorkFusion
WorkFusion combines AI and RPA to automate complex, judgment-intensive processes. Its machine learning models improve over time, handling increasingly sophisticated decisions. But even the best AI cannot handle every scenario - human expertise is essential for edge cases, model training, and final approvals.
When WorkFusion’s AI processes a complex claim, borderline cases still need human judgment. When it classifies documents, new document types need human guidance. When it makes a decision, high-stakes outcomes need human oversight. WorkFusion augments human work - but cannot orchestrate the human activities that surround its automation.
What WorkFusion automates:
- AI-powered document processing
- Intelligent automation with machine learning
- Complex decision automation
- Continuous learning from human feedback
What falls through the cracks:
- Human-in-the-loop orchestration for model training
- Exception escalation to subject matter experts
- Approval workflows for high-stakes AI decisions
- Process visibility spanning AI automation and human work
- Accountability for end-to-end outcomes
- Coordination when AI confidence is low
WorkFusion augments human decision-making with AI. Tallyfy orchestrates the complete process - coordinating AI automation with human oversight, exception handling, and approval workflows.
Tallyfy serves as the orchestration layer that connects WorkFusion AI automation with human workflows.
When WorkFusion processes work, Tallyfy manages:
- Routing low-confidence items to human reviewers
- Collecting human decisions to improve AI models
- Escalating edge cases to subject matter experts
- Tracking human-AI collaboration metrics
Tallyfy ensures smooth transitions:
- AI processes routine items automatically
- Borderline cases route to human review queue
- Human decisions feed back to improve AI
- High-stakes items always include human approval
When AI encounters uncertainty:
- WorkFusion flags item with confidence score
- Tallyfy routes based on confidence thresholds
- Specialist reviews and decides
- Decision recorded for model improvement
WorkFusion API: Trigger Tallyfy workflows when AI processing completes and receive human decisions back.
Middleware: Connect via enterprise integration platforms.
API: Use Tallyfy’s API to orchestrate human-AI workflows.
See also: Combining RPA systems and human operators
Book a consultation ↗ to discuss orchestrating WorkFusion with your Tallyfy workflows. We’ll help you build effective human-in-the-loop processes that improve AI performance over time.
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