ServiceNow dominates enterprise ITSM - incident management, change requests, and IT service delivery. But many workflows triggered by IT events involve non-IT teams who don’t live in ServiceNow.
When a ServiceNow incident requires procurement action, HR involvement, or facilities coordination, you face a choice: force everyone into ServiceNow (expensive, complex) or lose visibility when work leaves IT. Neither option works well.
What ServiceNow manages:
IT incident and problem management
Change and release management
IT asset management
IT service catalog
What falls through the cracks:
Cross-department workflows beyond IT
Business process coordination for non-IT users
Simple workflows that don’t justify ServiceNow complexity
Vendor and external party task coordination
Business approvals outside IT governance
Operational handoffs to non-technical teams
ServiceNow manages IT workflows. Tallyfy orchestrates the business processes that IT events trigger across your entire organization.
How Tallyfy fills this gap
Tallyfy serves as the orchestration layer that extends ServiceNow’s reach into business processes without forcing everyone into ITSM complexity.
Cross-department coordination
When IT events affect other teams, Tallyfy:
Launches business workflows triggered by ServiceNow
Assigns tasks to non-IT team members
Tracks completion without ServiceNow licenses
Reports status back to IT
Business process management
For workflows that don’t fit ITSM, Tallyfy:
Handles simple processes without ServiceNow overhead
Manages business approvals and reviews
Coordinates vendor and external actions
Provides lightweight workflow for business teams
Operational handoffs
When IT work triggers business actions, Tallyfy orchestrates:
New system onboarding processes
Security incident response coordination
Business continuity procedures
Compliance documentation workflows
Connect today
Middleware: Connect via Zapier, Power Automate, or Make to trigger Tallyfy workflows from ServiceNow events.
API: Build custom integration using Tallyfy’s API with ServiceNow’s REST API.
See also: Tickets vs. Processes - Why structured processes beat ITSM tickets for business workflows.
Tallyfy extends Jira Service Management’s capabilities by orchestrating business processes and cross-department workflows with non-technical teams like HR Finance and Legal who don’t use Jira through middleware connections or API integration.
ADP Workforce Now excels at HR and payroll management but lacks cross-departmental workflow orchestration capabilities which Tallyfy fills by automating complex multi-team processes like onboarding IT provisioning facilities coordination and multi-level approval routing that typically require manual intervention.
Connect your existing business systems with Tallyfy to orchestrate cross-department workflows that vendor platforms cannot coordinate on their own - bridging CRM, Helpdesk, HR, Finance, RPA, and Operations teams.
Tallyfy complements Salesforce by orchestrating the invisible micro-tasks and cross-team handoffs that occur between CRM pipeline stages through automated workflows that track detailed execution activities like technical reviews and legal approvals that Salesforce cannot manage.
