Tallyfy complements ServiceNow by orchestrating cross-department business workflows that extend beyond IT service management to non-technical teams without requiring expensive ServiceNow licenses for everyone.
Jira Service Management
Jira Service Management connects IT support with development through Jira. When tickets need engineering attention, the handoff is seamless. But many service requests require action from teams who don’t use Jira - HR, Finance, Legal, Operations.
When a JSM ticket triggers procurement, requires facilities work, or needs marketing involvement, you’re back to email and manual tracking. JSM manages the IT-to-Dev flow. It doesn’t orchestrate the broader business workflows that service requests often require.
What Jira Service Management manages:
- IT service request handling
- Incident and problem management
- Connection to Jira development workflows
- Self-service portal and knowledge base
What falls through the cracks:
- Business process coordination outside Jira
- Non-technical team task management
- Cross-department handoffs with accountability
- Approval workflows beyond IT
- Vendor and external coordination
- Operational follow-up processes
JSM bridges IT and Development. Tallyfy bridges IT with the rest of your business.
Tallyfy serves as the orchestration layer that extends Jira Service Management into business processes without requiring everyone to use Jira.
When service requests need non-IT action, Tallyfy:
- Triggers business workflows from JSM tickets
- Assigns tasks to people outside Jira
- Tracks completion with deadlines
- Syncs status back to the service desk
When requests need business approval, Tallyfy:
- Routes to appropriate business approvers
- Handles multi-level approval chains
- Documents approval history
- Enforces compliance requirements
When IT service delivery triggers business action, Tallyfy orchestrates:
- New employee equipment and access setup
- Vendor onboarding coordination
- Security compliance workflows
- Business continuity procedures
Middleware: Connect via Zapier or Make to trigger Tallyfy workflows from JSM events.
API: Build custom integration using Tallyfy’s API with Jira’s REST API.
See also: Tickets vs. Processes - Why structured processes beat service tickets for business workflows.
Book a consultation ↗ to discuss connecting Jira Service Management with your Tallyfy workflows.
Connect your existing business systems with Tallyfy to orchestrate cross-department workflows that vendor platforms cannot coordinate on their own - bridging CRM, Helpdesk, HR, Finance, RPA, and Operations teams.
Zendesk captures customer support tickets across channels but lacks the ability to orchestrate structured multi-team workflows needed for complex issue resolution which is where Tallyfy serves as an orchestration layer to launch investigation workflows assign accountable tasks enforce escalation deadlines and manage post-resolution processes like root cause analysis and knowledge base updates.
Freshdesk handles ticket management and customer communication effectively but lacks the ability to orchestrate multi-team resolution workflows and structured processes that Tallyfy provides as a coordination layer for complex support issues requiring approvals and cross-department handoffs.
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