Tallyfy complements Help Scout by providing structured workflow orchestration and multi-team coordination for complex issues that extend beyond the conversational inbox where Help Scout excels at humanizing customer support interactions.
Intercom
Intercom excels at conversational support - live chat, bots, and messaging that feel natural. But conversations are inherently unstructured. They capture what customers say, not the workflows needed to act on it.
When an Intercom conversation reveals a bug, requires a product change, or needs input from engineering, the chat thread captures the discussion. Intercom doesn’t orchestrate the multi-team work that actually resolves the customer’s underlying need.
What Intercom manages:
- Live chat and messaging
- Bot-driven support automation
- Customer data and segments
- Conversation history and handoffs
What falls through the cracks:
- Structured workflows from conversation insights
- Multi-team coordination beyond chat
- Internal process triggers from customer requests
- Post-conversation follow-up workflows
- Feature request tracking with accountability
- Customer success handoffs with clear ownership
Intercom manages the conversation. Tallyfy orchestrates the work that happens after the chat ends.
Tallyfy serves as the orchestration layer that connects Intercom conversations with the structured workflows that deliver on customer needs.
When chats require follow-up, Tallyfy:
- Launches structured task workflows
- Assigns work to the right teams
- Tracks completion with deadlines
- Provides status updates back to support
When conversations identify opportunities, Tallyfy:
- Triggers onboarding check-in processes
- Coordinates feature adoption campaigns
- Routes expansion opportunities to sales
- Tracks customer health actions
When conversations surface feature requests, Tallyfy orchestrates:
- Structured feature request intake
- Product team evaluation workflows
- Customer communication on decisions
- Beta program coordination
Middleware: Connect via Zapier or Make to trigger Tallyfy workflows from Intercom events.
API: Build custom integration using Tallyfy’s API with Intercom’s REST API.
See also: Tickets vs. Processes - Why structured processes beat unstructured conversations.
Book a consultation ↗ to discuss connecting Intercom with your Tallyfy workflows.
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