Tallyfy complements Intercom by providing structured workflow orchestration for the multi-team work and follow-up actions that happen after customer conversations end since Intercom handles chat and messaging well but cannot coordinate cross-department processes or track accountability for feature requests and customer success handoffs.
Help Scout
Help Scout brings humanity to support - conversations that feel like email, not tickets. This personal touch delights customers. But the conversational model shares the same structural gap as all helpdesk tools: conversations capture discussions, not workflows.
When a Help Scout conversation requires product input, engineering investigation, or cross-team coordination, the thread captures what was said. Help Scout doesn’t orchestrate the multi-step workflows needed to fully resolve complex issues.
What Help Scout manages:
- Email-like customer conversations
- Shared inboxes with collision detection
- Knowledge base (Docs)
- Customer profiles and history
What falls through the cracks:
- Structured workflows from conversations
- Multi-team coordination with accountability
- Internal process triggers from customer needs
- Post-conversation follow-up sequences
- Systematic improvement workflows
- Root cause analysis processes
Help Scout humanizes support conversations. Tallyfy structures the work that makes customers successful beyond the inbox.
Tallyfy serves as the orchestration layer that connects Help Scout conversations with the structured workflows that deliver complete resolution.
When conversations need action, Tallyfy:
- Launches structured task workflows
- Assigns work to teams outside support
- Tracks completion with deadlines
- Provides visibility into resolution progress
When conversations involve multiple teams, Tallyfy:
- Routes tasks to the right departments
- Handles parallel work streams
- Aggregates updates back to support
- Ensures nothing falls through cracks
When patterns emerge from conversations, Tallyfy orchestrates:
- Bug report workflows with engineering
- Feature request evaluation processes
- Documentation improvement workflows
- Training and onboarding updates
Middleware: Connect via Zapier or Make to trigger Tallyfy workflows from Help Scout events.
API: Build custom integration using Tallyfy’s API with Help Scout’s API.
See also: Tickets vs. Processes - Why structured processes beat unstructured conversations.
Book a consultation ↗ to discuss connecting Help Scout with your Tallyfy workflows.
Freshdesk handles ticket management and customer communication effectively but lacks the ability to orchestrate multi-team resolution workflows and structured processes that Tallyfy provides as a coordination layer for complex support issues requiring approvals and cross-department handoffs.
Zendesk captures customer support tickets across channels but lacks the ability to orchestrate structured multi-team workflows needed for complex issue resolution which is where Tallyfy serves as an orchestration layer to launch investigation workflows assign accountable tasks enforce escalation deadlines and manage post-resolution processes like root cause analysis and knowledge base updates.
Connect your existing business systems with Tallyfy to orchestrate cross-department workflows that vendor platforms cannot coordinate on their own - bridging CRM, Helpdesk, HR, Finance, RPA, and Operations teams.
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