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Combining RPA systems and human operators

Integrating RPA systems with human workflows

Robotic Process Automation (RPA) excels at automating repetitive, rule-based tasks, but many business processes require a combination of automated and human-driven activities. Tallyfy provides the orchestration layer that connects RPA systems with human workflows, creating comprehensive end-to-end process automation.

The human-RPA integration challenge

RPA platforms like UiPath, Automation Anywhere, and Blue Prism effectively automate predictable, structured tasks. However, most business processes contain elements that require human judgment, decision-making, or exception handling. This creates several challenges:

  • Process fragmentation - Automated and manual steps exist in separate systems
  • Visibility gaps - Limited insight into the complete process status
  • Coordination issues - Difficulty managing handoffs between bots and humans
  • Accountability concerns - Unclear responsibility for process outcomes

Tallyfy as the orchestration layer

Tallyfy addresses these challenges by providing a unified platform that:

  1. Coordinates the entire process - Manages both automated and human tasks in a single workflow
  2. Provides end-to-end visibility - Shows status of both RPA and human activities
  3. Facilitates effective handoffs - Transitions work between systems and people
  4. Maintains accountability - Tracks responsibility throughout the entire process

Implementation architecture

The typical integration architecture includes:

  • RPA bots executing automated tasks
  • Tallyfy API managing the process flow and task assignments
  • Human operators completing tasks requiring judgment
  • API-based communication between all systems

How RPA and human tasks flow together

This diagram shows the real-time interaction between RPA systems, Tallyfy’s orchestration layer, and human operators during process execution.

Diagram

What to notice:

  • Seamless handoffs - Work transitions automatically between RPA bots and human operators through Tallyfy’s API orchestration
  • Exception handling - When RPA encounters issues, Tallyfy automatically escalates to human operators for resolution before resuming automation
  • Complete visibility - Every action from both automated and human activities is tracked in real-time through the Tallyfy UI

Example: employee onboarding process

The following screenshot shows how Tallyfy orchestrates an employee onboarding process that combines RPA and human tasks:

Tallyfy process showing RPA and human task assignments

In this example:

  • RPA handles structured tasks like system access provisioning (marked with automation icons)
  • Human operators manage judgment-based activities like document review
  • Tallyfy tracks status across both automated and manual steps
  • The entire process remains visible in a single Tallyfy interface

Business benefits

This integrated approach delivers advantages:

  • Process acceleration - Automation of appropriate tasks while maintaining quality
  • Error reduction - Consistent execution of repetitive activities
  • Enhanced visibility - Complete process transparency across all activities
  • Improved adoption - User-friendly interface for business teams
  • Greater flexibility - Modification of process flows without technical debt

For more information on implementing RPA with Tallyfy, visit our RPA solution page or schedule a consultation.

Vendors > UiPath

UiPath handles task automation but lacks the ability to orchestrate complete business processes that require coordination between automated bots and human workers which Tallyfy addresses through its process orchestration layer that manages handoffs exception handling and end-to-end visibility across both automated and manual workflow steps.

Vendors > Blue Prism

Tallyfy provides orchestration capabilities that bridge Blue Prism’s digital workforce automation with human workflows to create unified governed processes that handle exceptions approvals and edge cases requiring human judgment.

Vendors > WorkFusion

Tallyfy orchestrates the complete process by coordinating WorkFusion’s AI automation with human oversight exception handling and approval workflows to fill gaps that AI cannot handle alone.

Integrations > Vendors

Connect your existing business systems with Tallyfy to orchestrate cross-department workflows that vendor platforms cannot coordinate on their own - bridging CRM, Helpdesk, HR, Finance, RPA, and Operations teams.