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Combining RPA systems and human operators

Integrating RPA Systems with Human Workflows

Robotic Process Automation (RPA) excels at automating repetitive, rule-based tasks, but many business processes require a combination of automated and human-driven activities. Tallyfy provides the orchestration layer that connects RPA systems with human workflows, creating comprehensive end-to-end process automation.

The human-RPA integration challenge

RPA platforms like UiPath, Automation Anywhere, and Blue Prism effectively automate predictable, structured tasks. However, most business processes contain elements that require human judgment, decision-making, or exception handling. This creates several challenges:

  • Process fragmentation - Automated and manual steps exist in separate systems
  • Visibility gaps - Limited insight into the complete process status
  • Coordination issues - Difficulty managing handoffs between bots and humans
  • Accountability concerns - Unclear responsibility for process outcomes

Tallyfy as the orchestration layer

Tallyfy addresses these challenges by providing a unified platform that:

  1. Coordinates the entire process - Manages both automated and human tasks in a single workflow
  2. Provides end-to-end visibility - Shows status of both RPA and human activities
  3. Facilitates effective handoffs - Transitions work between systems and people
  4. Maintains accountability - Tracks responsibility throughout the entire process

Implementation architecture

The typical integration architecture includes:

  • RPA bots executing automated tasks
  • Tallyfy API managing the process flow and task assignments
  • Human operators completing tasks requiring judgment
  • API-based communication between all systems

How RPA and human tasks flow together

This diagram shows the real-time interaction between RPA systems, Tallyfy’s orchestration layer, and human operators during process execution.

Diagram

What to notice:

  • Seamless handoffs - Work transitions automatically between RPA bots and human operators through Tallyfy’s API orchestration
  • Exception handling - When RPA encounters issues, Tallyfy automatically escalates to human operators for resolution before resuming automation
  • Complete visibility - Every action from both automated and human activities is tracked in real-time through the Tallyfy UI

Example: Employee Onboarding Process

The following screenshot shows how Tallyfy orchestrates an employee onboarding process that combines RPA and human tasks:

Tallyfy RPA integration example

In this example:

  • RPA handles structured tasks like system access provisioning (marked with automation icons)
  • Human operators manage judgment-based activities like document review
  • Tallyfy tracks status across both automated and manual steps
  • The entire process remains visible in a single Tallyfy interface

Business benefits

This integrated approach delivers advantages:

  • Process acceleration - Automation of appropriate tasks while maintaining quality
  • Error reduction - Consistent execution of repetitive activities
  • Enhanced visibility - Complete process transparency across all activities
  • Improved adoption - User-friendly interface for business teams
  • Greater flexibility - Modification of process flows without technical debt

For more information on implementing RPA with Tallyfy, visit our RPA solution page or schedule a consultation.

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