How To > Improve processes effectively
Report blockers and improvement feedback
Tallyfy provides ways to flag problems in running workflows (Blockers) and suggest changes to templates (Improvement Comments).
If you have a problem stopping you completing a task in a running process, you can report it.
- Open the task where the problem exists.
- Go to the Comments section.
- Click Add Comment and choose the Blocker option (often a red flag icon).
- Explain the problem in the comment and click Post.
- Notifications: Everyone involved is notified (in-app and email) about the blocker.
- Visual indicators: The task gets a red border/icon, and the process bar might also turn red to highlight the problem.
Once the blocker is fixed, anyone involved can resolve the blocker comment.
- Go to the comment reporting the blocker.
- Click the option to Resolve the issue (this might be under a menu on the comment).
- You might add a comment explaining how it was fixed.
- The red indicators disappear, and the resolving comment might be highlighted green.
To see running processes with active blockers:
- Go to the Tracker view.
- Click Add Filter.
- Choose the filter Show -> With issues.
If you have an idea to make the original template better (not just fix a one-time problem), add an improvement comment on the template.
- Go to the Templates library and View the template.
- Find the specific step you have feedback for.
- Click the Comment button on that step.
- Type your suggestion for improving the step in future processes.
- Click Submit.
This comment links to the template step, not a running process.
Users who can edit the template can see these suggestions:
- Open the template in Edit mode.
- Go to the Comments section in the sidebar.
- View comments grouped by step.
- Alternatively, click a step in the editor; if it has comments, an indicator shows them.
Template owners/editors can:
- Mark comments as ‘Read’.
- Edit the template based on feedback.
- ‘Hide’ addressed comments.
- Reply for clarification.
Using improvement comments helps gather feedback from users and supports continuous improvement of your standard processes.
How To > Make people accountable for tasks
Processes > Managing the complete process lifecycle
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