Process Improvement > Using comments and AI for process improvement
Report blockers and improvement feedback
To report a problem or issue that blocks task completion, use the Blocker comment feature. Navigate to the task, add a comment, select the Blocker option (red flag icon), and explain the problem. To resolve the issue once fixed, find the blocker comment and click Resolve.
Tallyfy lets you report workflow issues two ways - flag immediate blockers in running processes (also called reporting problems) and suggest template improvements for the future. You get instant visibility when something’s stuck, plus a way to make your workflows better over time.
Hit a roadblock that’s stopping you from completing a task? Tallyfy’s blocker reporting system (previously called “report/resolve problem”) gets the right people involved immediately.
Here’s what happens when you report a blocker:
- Open the task where the problem exists.
- Go to the Comments section.
- Click Add Comment and choose the Blocker option (often a red flag icon).
- Explain the problem in the comment and click Post.
- Notifications: Everyone involved is notified (in-app and email) about the blocker.
- Visual indicators: The task gets a red border/icon, and the process bar might also turn red to highlight the problem.
Good news - the problem’s fixed? Anyone who’s involved with the task can mark it resolved.
- Go to the comment reporting the blocker.
- Click the option to Resolve the issue (this might be under a menu on the comment).
- You might add a comment explaining how it was fixed.
- The red indicators disappear, and the resolving comment might be highlighted green.
To see running processes with active blockers:
- Go to the Tracker view.
- Click Add Filter.
- Choose the filter Show -> With issues.
Got an idea to improve the template itself? Not just a one-time fix, but something that’ll make future processes better? Add an improvement comment directly on the template.
- Go to the Templates library and View the template.
- Find the specific step you have feedback for.
- Click the Comment button on that step.
- Type your suggestion for improving the step in future processes.
- Click Submit.
Important: These comments attach to the template step itself - they’re not tied to any specific running process.
If you can edit the template, here’s how to see these suggestions:
- Open the template in Edit mode.
- Go to the Comments section in the sidebar.
- View comments grouped by step.
- Alternatively, click a step in the editor; if it has comments, an indicator shows them.
Template owners/editors can:
- Mark comments as ‘Read’.
- Edit the template based on feedback.
- ‘Hide’ addressed comments.
- Reply for clarification.
That’s how you turn real-world experience into better templates. Every suggestion helps refine your processes.
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