Troubleshooting

Common troubleshooting steps

Before contacting support, try these general troubleshooting steps to resolve most common issues in Tallyfy:

1. Clear your browser cache - Select your browser below for instructions:

   • Chrome
   • Firefox
   • Safari
   • Edge

2. Try a different browser - Some issues may only occur in specific browsers.

3. Check your internet connection - A stable internet connection is required for Tallyfy to function properly.

4. Disable browser extensions - Some extensions can interfere with web applications.

5. Update your browser - Using an outdated browser can cause compatibility issues.

Get the latest app version with a hard refresh

Sometimes your browser may cache an older version of the Tallyfy client app. To ensure you’re using the latest version, perform a hard refresh:

Hard refresh methods for different browsers:

Browser	Windows/Linux	macOS
Chrome	Ctrl + F5 or Ctrl + Shift + R	Command + Shift + R
Firefox	Ctrl + F5 or Ctrl + Shift + R	Command + Shift + R
Edge	Ctrl + F5 or Ctrl + Shift + R	Command + Shift + R
Safari	N/A	Command + Option + R (or hold Shift and click the Reload button)

When you perform a hard refresh, the browser bypasses its cache and downloads all resources again, ensuring you have the most recent version of the Tallyfy app.

Alternative methods:

1. Chrome and Edge: Open Developer Tools (F12 or Ctrl+Shift+I / Command+Option+I), right-click the reload button, and select “Empty Cache and Hard Reload”
2. Firefox: Press Shift while clicking the reload button
3. Safari: Hold Option while clicking the reload button in the toolbar

If you continue to experience issues after a hard refresh, try clearing your browser cache completely using the browser-specific instructions below.

Rate limits

Tallyfy enforces the following rate limits for security reasons:

Action	Limit
Email update	3 times per day
Password update	3 times per day
Account update	7 times per day
Send invite	10 times per day
Resend invite	10 times per day
API calls	140 calls every 10 seconds (may be dynamically adjusted)
API GET requests	12 requests every 5 seconds (may be dynamically adjusted)

If you receive rate limit errors, wait and try again later or contact support for assistance with legitimate high-volume needs.

Images loading slowly

Slow image loading may be caused by protocol issues or browser configurations. Try these fixes:

Disable QUIC Protocol in Chrome

1. Open Chrome and enter chrome://flags in the address bar
2. Search for “Experimental QUIC protocol”
3. Set it to “Disabled”
4. Restart Chrome

Disable browser extensions

Browser extensions can significantly impact performance:

1. Temporarily disable all extensions
2. Restart your browser
3. If performance improves, re-enable extensions one by one to identify the problematic one

Check firewall and antivirus settings

Security software can block or slow connections:

1. Temporarily disable your firewall/antivirus
2. Test if the issue persists
3. If resolved, configure your security software to allow Tallyfy

Browser-specific guides

This section contains browser-specific troubleshooting guides for common issues.

• Clear Cache in Chrome
• Clear Cache in Edge
• Clear Cache in Firefox
• Clear Cache in Safari

Related articles

Troubleshooting > Clear Cache in Chrome

Browser cache in Chrome can be cleared by accessing Settings through the menu selecting Privacy and security options then removing browsing data cookies and cached files to resolve various loading and display issues.

Troubleshooting > Clear Cache in Firefox

Firefox users can remove stored browser data through Settings or keyboard shortcuts by selecting Privacy & Security options and clearing both cookies and cached content to fix performance issues.

Troubleshooting > Clear Cache in Edge

Users can clear their Microsoft Edge browser cache by accessing settings through the menu button selecting privacy options and removing browsing data history cookies and cached files to resolve display and loading issues.

Troubleshooting > Clear Cache in Safari

Users can clear Safari’s cache on both Mac and iOS devices through the browser settings menu to fix loading issues and display problems with web applications.