Troubleshooting

How can I troubleshoot common Tallyfy issues?

When Tallyfy experiences problems like pages not loading properly, errors appearing, or features not responding correctly, these systematic troubleshooting steps can resolve most issues before requiring support assistance:

1. Clear your browser’s cache completely: Outdated website data frequently causes display and functionality problems. Choose your browser for detailed clearing instructions:
   • Chrome Cache Clearing Guide
   • Firefox Cache Clearing Guide
   • Safari Cache Clearing Guide
   • Edge Cache Clearing Guide
2. Test with an alternative web browser: This diagnostic step helps determine if the issue is browser-specific or affects all browsers.
3. Verify internet connection stability: Confirm you have a reliable, consistent internet connection without intermittent disconnections.
4. Disable browser extensions temporarily: Browser add-ons like ad blockers, privacy tools, or security extensions can interfere with Tallyfy functionality. Disable them individually to identify conflicts.
5. Update to the latest browser version: Ensure you’re running the most current version of your web browser for optimal compatibility.

How can I force my browser to load the latest Tallyfy version?

Browsers sometimes cache outdated versions of the Tallyfy web application, causing functionality issues. A “hard refresh” forces your browser to bypass cached files and download the most current code directly from Tallyfy’s servers.

To perform a hard refresh, use your browser’s built-in refresh options. Most browsers allow you to right-click the reload button and choose “Empty Cache and Hard Reload” or similar options from the menu that appears.

If a hard refresh doesn’t help, try clearing your full browser cache using the links in step 1 above.

How do I fix authentication loops when logging in?

If you’re experiencing authentication loops where the system keeps asking for credentials repeatedly, can’t properly sign in, or get stuck in a redirect cycle, the solution is to force a complete logout to clear all session data.

Solution for authentication loop issues

1. Force complete logout by visiting: https://account.tallyfy.com/logout ↗
   • This URL completely clears all authentication sessions
   • Works even when the regular logout button isn’t accessible
2. Clear browser data for Tallyfy
   • Clear cookies specifically for *.tallyfy.com domains
   • Clear cached data for the last hour
3. Close all Tallyfy browser tabs
   • Ensure no Tallyfy pages remain open
   • This prevents session conflicts
4. Wait 10-15 seconds
   • Give the system time to fully clear your session
   • This ensures complete logout across all services
5. Try logging in again at: https://go.tallyfy.com ↗
   • Use your regular credentials
   • You should now be able to log in normally

When to use this solution

Use the logout URL immediately when you experience:

• Being asked for credentials repeatedly in a loop
• Unable to progress past the login screen
• Redirected in circles between login pages
• Can’t switch between organizations
• Stuck on the wrong organization after login
• SSO authentication loops
• Password reset redirecting to account creation
• Any situation where you’re “stuck” in the authentication process

Why this happens

Authentication loops typically occur when:

• Browser sessions become corrupted or conflicted
• Multiple authentication attempts create overlapping sessions
• Organization switching leaves residual session data
• SSO and regular login methods conflict
• Browser extensions interfere with authentication cookies

Why am I seeing rate limit errors in Tallyfy?

Tallyfy implements rate limiting to prevent system abuse and ensure platform stability. When you exceed these limits within specific timeframes, you may encounter temporary restriction errors:

Action	Limit (Approximate)
Update Email/Password	3 times / day
Update Account Details	7 times / day
Send/Resend Invites	10 times / day
API Calls	~140 / 10 secs (can vary)
API GET Requests	~12 / 5 secs (can vary)

When you encounter rate limit restrictions, wait the specified time period before attempting the action again. If your legitimate use case requires higher limits (such as API integrations), contact our support team to discuss increased allowances.

What should I do if password reset prompts me to create a new account?

Sometimes members (especially Light members) experience an issue where attempting to reset their password directs them to create a new account instead. This typically happens when the system doesn’t properly recognize their existing account status.

Solution for password reset redirection issues

Follow these specific steps to properly reset your password when experiencing this issue:

1. First, completely log out by visiting: https://account.tallyfy.com/logout ↗
2. After logging out, go directly to the password reset page: https://account.tallyfy.com/password/reset ↗
3. Enter your email address associated with your Tallyfy account
4. Click Submit to send the reset link
5. Check your email for the password reset link
6. Click the link in the email to set your new password
7. After setting the new password, you’ll be automatically logged in and should see your organization

Why this happens

This issue can occur when browser sessions aren’t properly cleared or when there’s confusion between member account states. The logout step ensures a clean session before initiating the password reset process. :::

What if I’m redirected to create an organization after login?

Sometimes after successfully logging in or resetting your password, you’re incorrectly redirected to the organization creation page (go.tallyfy.com/organizations/create) instead of your existing organization. This happens when the browser session gets confused about your organization membership.

Solution for organization creation redirect

Follow these steps in exact order to resolve this issue:

1. Force logout by visiting: https://account.tallyfy.com/logout ↗
2. Clear browser session - Close all Tallyfy tabs and clear cookies for tallyfy.com
3. Reset password at: https://account.tallyfy.com/password/reset ↗
4. Enter your email and submit to receive the reset link
5. Set new password using the link from your email
6. Manual login required - After setting the password, you’ll be redirected to login screen
7. Log in manually with your new password to access your correct organization

Prevention tip

This issue often affects users who switch between multiple Tallyfy organizations or use shared computers. Always log out completely when switching accounts to prevent session confusion.

Why can’t I log in on my mobile device?

If you created an account on desktop but can’t log in on mobile (or vice versa), follow these steps:

Common causes:

• Browser cookies/cache preventing proper authentication
• Using different browsers with conflicting sessions
• Auto-fill entering incorrect credentials

Solution:

1. Clear mobile browser data - Go to your mobile browser settings and clear cache/cookies for tallyfy.com
2. Use the same browser - Try using the same browser brand on both devices (e.g., Chrome on both)
3. Check credentials carefully - Mobile keyboards often auto-capitalize or add spaces
4. Try incognito/private mode - This bypasses any stored session issues
5. Reset password if needed - Use the password reset flow to ensure you have the correct credentials

Mobile access works the same

Tallyfy is fully responsive - the same login credentials work on all devices. There’s no separate mobile app or different login system. If you can log in on desktop, those exact credentials work on mobile.

Why does Microsoft login show “Need admin approval”?

When signing in with Microsoft, you might see a “Need admin approval” message followed by “Tallyfy API - unverified”. This occurs when your organization’s Azure Active Directory settings require administrator consent before employees can use third-party applications.

What’s happening: Your company’s IT policies restrict which apps can access Microsoft accounts. Tallyfy needs explicit approval from an administrator before any user can sign in with their work Microsoft account.

Immediate workaround for users:

• Click Return to the application without granting consent
• On the Tallyfy sign-up page, use email and password instead of Microsoft sign-in
• You can still access all Tallyfy features with a standard email/password account

Permanent solution (requires IT administrator):

Your IT administrator needs to approve Tallyfy in Azure Active Directory:

1. IT admin signs into Azure Portal ↗
2. Navigate to Azure Active Directory → Enterprise applications
3. Click Consent and permissions → User consent settings
4. Look for pending consent requests or search for “Tallyfy API”
5. Review the permissions (basic profile, email, maintain access)
6. Click Grant admin consent for the organization
7. Confirm the approval - this enables access for all users

Once approved, all employees can use Microsoft sign-in immediately. The consent only needs to happen once per organization. If you see error code AADSTS900144 after returning without consent, this confirms the admin approval requirement.

Additional resources:

• Microsoft’s guide on “Need admin approval” popups ↗
• Azure AD consent and permissions documentation ↗

Why are images loading slowly in Tallyfy?

When Tallyfy images load slowly or fail to appear, these targeted solutions can improve performance:

• Chrome QUIC Protocol Adjustment: Navigate to chrome://flags in the address bar, search for QUIC, set it to Disabled, and restart Chrome to resolve connection issues.
• Browser Extension Isolation: Systematically disable extensions one at a time to identify which add-on might be interfering with image loading performance.
• Security Software Configuration: Temporarily disable firewall or antivirus software to test if these programs are blocking image requests, then configure appropriate exceptions for Tallyfy if needed.

Where can I find browser-specific troubleshooting guides?

The following section contains comprehensive guides for resolving issues in specific web browsers:

• Clear cache in Chrome
• Clear cache in Edge
• Clear cache in Firefox
• Clear cache in Safari

Related articles

Miscellaneous > Login and session errors

Private browsing mode resolves Tallyfy connection issues with external apps by providing a clean session without stored cookies cached data or saved credentials that can cause login conflicts and authorization problems.

Troubleshooting > Clear cache in Edge

Clearing Microsoft Edge’s browser cache removes temporary files and corrupted data to resolve Tallyfy display problems loading errors and performance issues by forcing the browser to download fresh content from servers.

Troubleshooting > Clear cache in Chrome

Clearing Chrome’s browser cache removes corrupted temporary files and forces the browser to download fresh content from Tallyfy’s servers which resolves display problems loading errors and outdated content issues.

Troubleshooting > Clear cache in Firefox

Firefox browser cache clearing resolves Tallyfy performance issues by removing corrupted temporary files and ensuring fresh content downloads from servers through the Privacy & Security settings menu.