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Troubleshooting

How can I troubleshoot common Tallyfy issues?

When Tallyfy experiences problems like pages not loading properly, errors appearing, or features not responding correctly, these systematic troubleshooting steps can resolve most issues before requiring support assistance:

  1. Clear your browser’s cache completely: Outdated website data frequently causes display and functionality problems. Choose your browser for detailed clearing instructions:
  2. Test with an alternative web browser: This diagnostic step helps determine if the issue is browser-specific or affects all browsers.
  3. Verify internet connection stability: Confirm you have a reliable, consistent internet connection without intermittent disconnections.
  4. Disable browser extensions temporarily: Browser add-ons like ad blockers, privacy tools, or security extensions can interfere with Tallyfy functionality. Disable them individually to identify conflicts.
  5. Update to the latest browser version: Ensure you’re running the most current version of your web browser for optimal compatibility.

How can I force my browser to load the latest Tallyfy version?

Browsers sometimes cache outdated versions of the Tallyfy web application, causing functionality issues. A “hard refresh” forces your browser to bypass cached files and download the most current code directly from Tallyfy’s servers.

To perform a hard refresh, use your browser’s built-in refresh options. Most browsers allow you to right-click the reload button and choose “Empty Cache and Hard Reload” or similar options from the menu that appears.

If a hard refresh doesn’t help, try clearing your full browser cache using the links in step 1 above.

Why am I seeing rate limit errors in Tallyfy?

Tallyfy implements rate limiting to prevent system abuse and ensure platform stability. When you exceed these limits within specific timeframes, you may encounter temporary restriction errors:

ActionLimit (Approximate)
Update Email/Password3 times / day
Update Account Details7 times / day
Send/Resend Invites10 times / day
API Calls~140 / 10 secs (can vary)
API GET Requests~12 / 5 secs (can vary)

When you encounter rate limit restrictions, wait the specified time period before attempting the action again. If your legitimate use case requires higher limits (such as API integrations), contact our support team to discuss increased allowances.

What should I do if password reset prompts me to create a new account?

Sometimes members (especially Light members) experience an issue where attempting to reset their password directs them to create a new account instead. This typically happens when the system doesn’t properly recognize their existing account status.

Solution for password reset redirection issues

Follow these specific steps to properly reset your password when experiencing this issue:

  1. First, completely log out by visiting: https://account.tallyfy.com/logout
  2. After logging out, go directly to the password reset page: https://account.tallyfy.com/password/reset
  3. Enter your email address associated with your Tallyfy account
  4. Click Submit to send the reset link
  5. Check your email for the password reset link
  6. Click the link in the email to set your new password
  7. After setting the new password, you’ll be automatically logged in and should see your organization