Troubleshooting

Common troubleshooting steps

If Tallyfy isn’t working right (e.g., pages not loading, errors appearing), try these common steps first before contacting support:

1. Clear your browser’s cache: Old website data can sometimes cause problems. Select your browser below for specific steps:
   • Chrome Instructions
   • Firefox Instructions
   • Safari Instructions
   • Edge Instructions
2. Try a different web browser: This helps check if the issue is specific to your usual browser.
3. Check your internet connection: Ensure you have a stable connection.
4. Temporarily disable browser extensions: Add-ons (like ad blockers or privacy tools) can sometimes interfere. Try turning them off one by one.
5. Update your browser: Ensure you’re using the latest version of your browser.

Get the very latest version of Tallyfy (hard refresh)

Sometimes your browser might keep an old version of the Tallyfy web application. A “hard refresh” forces your browser to ignore the saved version and download the very latest code from Tallyfy.

How to hard refresh

Browser	Windows/Linux	macOS
Chrome	Ctrl + F5 or Ctrl + Shift + R	Cmd + Shift + R
Firefox	Ctrl + F5 or Ctrl + Shift + R	Cmd + Shift + R
Edge	Ctrl + F5 or Ctrl + Shift + R	Cmd + Shift + R
Safari	(See note below)	Cmd + Option + R

• Safari Note: For Safari, you might need to hold Shift and click the normal Reload button, or hold Option and click Reload, or use the Cmd + Option + R shortcut. You can also use the Developer Tools method.
• Alternative (Most Browsers): Open Developer Tools (F12 or Ctrl+Shift+I / Cmd+Option+I), then right-click the browser’s reload button and choose “Empty Cache and Hard Reload”.

If a hard refresh doesn’t help, try clearing your full browser cache using the links in step 1 above.

Understanding rate limits

To prevent abuse, Tallyfy limits how often you can do certain things in a short time. You might see an error if you reach these limits:

Action	Limit (Approximate)
Update Email/Password	3 times / day
Update Account Details	7 times / day
Send/Resend Invites	10 times / day
API Calls	~140 / 10 secs (can vary)
API GET Requests	~12 / 5 secs (can vary)

If you reach a rate limit, just wait a bit and try again. If you genuinely need higher limits (e.g., for an API integration), contact support.

Images loading slowly?

If images seem slow to load, try these steps:

• (Chrome) Disable QUIC Protocol: Type chrome://flags in the address bar, search for QUIC, set it to Disabled, and restart Chrome.
• Disable Browser Extensions: Turn off extensions one by one to see if one is causing the slowdown.
• Check Firewall/Antivirus: Try temporarily disabling security software to see if it’s causing problems, then adjust its settings for Tallyfy if needed.

Browser-specific help

This section contains links to guides for specific browser issues.

• Clear cache in Chrome
• Clear cache in Edge
• Clear cache in Firefox
• Clear cache in Safari

Related articles

Troubleshooting > Clear cache in Firefox

Accessing Firefox settings to clear cookies and cached web content through the Privacy & Security panel helps resolve performance issues and loading errors while using Tallyfy.

Troubleshooting > Clear cache in Chrome

Chrome browser cache can be cleared through the Privacy and security settings by selecting browsing data cookies and cached files for any time period to resolve various display and loading issues.

Troubleshooting > Clear cache in Edge

Microsoft Edge browser cache can be cleared through the settings menu by selecting browsing data types and using the Clear now button to fix display issues and loading problems with Tallyfy.

Troubleshooting > Clear cache in Safari

Safari browser cache can be cleared on Mac computers through the Develop menu or Settings while iOS devices require accessing Safari settings to clear history and website data for resolving display and loading issues.