Troubleshooting > Clear cache in Firefox
Troubleshooting
If Tallyfy isn’t working right (e.g., pages not loading, errors appearing), try these common steps first before contacting support:
- Clear your browser’s cache: Old website data can sometimes cause problems. Select your browser below for specific steps:
- Try a different web browser: This helps check if the issue is specific to your usual browser.
- Check your internet connection: Ensure you have a stable connection.
- Temporarily disable browser extensions: Add-ons (like ad blockers or privacy tools) can sometimes interfere. Try turning them off one by one.
- Update your browser: Ensure you’re using the latest version of your browser.
Sometimes your browser might keep an old version of the Tallyfy web application. A “hard refresh” forces your browser to ignore the saved version and download the very latest code from Tallyfy.
Browser | Windows/Linux | macOS |
---|---|---|
Chrome | Ctrl + F5 or Ctrl + Shift + R | Cmd + Shift + R |
Firefox | Ctrl + F5 or Ctrl + Shift + R | Cmd + Shift + R |
Edge | Ctrl + F5 or Ctrl + Shift + R | Cmd + Shift + R |
Safari | (See note below) | Cmd + Option + R |
- Safari Note: For Safari, you might need to hold
Shift
and click the normal Reload button, or holdOption
and click Reload, or use theCmd + Option + R
shortcut. You can also use the Developer Tools method. - Alternative (Most Browsers): Open Developer Tools (
F12
orCtrl+Shift+I
/Cmd+Option+I
), then right-click the browser’s reload button and choose “Empty Cache and Hard Reload”.
If a hard refresh doesn’t help, try clearing your full browser cache using the links in step 1 above.
To prevent abuse, Tallyfy limits how often you can do certain things in a short time. You might see an error if you reach these limits:
Action | Limit (Approximate) |
---|---|
Update Email/Password | 3 times / day |
Update Account Details | 7 times / day |
Send/Resend Invites | 10 times / day |
API Calls | ~140 / 10 secs (can vary) |
API GET Requests | ~12 / 5 secs (can vary) |
If you reach a rate limit, just wait a bit and try again. If you genuinely need higher limits (e.g., for an API integration), contact support.
If images seem slow to load, try these steps:
- (Chrome) Disable QUIC Protocol: Type
chrome://flags
in the address bar, search forQUIC
, set it toDisabled
, and restart Chrome. - Disable Browser Extensions: Turn off extensions one by one to see if one is causing the slowdown.
- Check Firewall/Antivirus: Try temporarily disabling security software to see if it’s causing problems, then adjust its settings for Tallyfy if needed.
This section contains links to guides for specific browser issues.
Troubleshooting > Clear cache in Chrome
Troubleshooting > Clear cache in Edge
Troubleshooting > Clear cache in Safari
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