When you or your guests stop receiving emails from Tallyfy, several factors could be blocking delivery. This comprehensive Tallyfy troubleshooting guide helps resolve email delivery issues and ensures consistent communication.
Verify email addresses are current and correct. Confirm that emails are being sent to the correct, active email address for you or your guests.
Review your Tallyfy notification preferences. Navigate to Settings > My Profile > Email Notifications to verify which email types you want to receive are enabled.
Search spam and junk mail folders thoroughly. Tallyfy emails may be automatically filtered into these folders. Mark any found emails as ‘Not spam/junk’ to improve future delivery.
Request IT team assistance for domain allowlisting. Ask your IT department to allowlist all emails from the domain tallyfy.com. This prevents corporate spam filters from blocking Tallyfy communications.
Verify quarantine systems aren’t intercepting emails. Ensure your organization’s quarantine or spam detection systems allow emails from tallyfy.com. Your IT team can configure these systems appropriately.
Use reliable email providers instead of disposable addresses. Temporary or disposable email services often block or filter automated emails from platforms like Tallyfy. Choose established email providers for consistent delivery.
Test email server configuration for blocking issues. Use diagnostic tools like mail-tester.com ↗ to identify potential email server configuration problems that might block Tallyfy emails.
Share guest task links directly as an alternative. When a task is assigned to a guest, copy their guest link and send it via direct communication channels like chat or text.
Where can IT teams find allowlisting configuration guides?
If your IT team needs specific guidance on allowlisting Tallyfy emails, these official resources provide step-by-step instructions:
For other email systems, refer to their specific documentation on adding email addresses or domains to a safe sender list (allowlist).
Troubleshooting Microsoft email systems
Microsoft email systems (Outlook.com, Hotmail, Office 365, Exchange Online) use sophisticated spam filtering that sometimes blocks legitimate emails. Here’s how to diagnose and resolve these issues.
Understanding Microsoft’s two email systems
Microsoft operates two separate email infrastructures - understanding which one applies to your situation is critical:
Green status: Good sender reputation, emails should deliver normally
Yellow status: Some issues detected, delivery may be degraded
Red status: Significant problems, emails likely blocked
Trap hits above zero: Emails sent to inactive addresses (list hygiene issue)
Complaint rate above 0.1%: Users marking emails as spam
Note that SNDS only covers consumer services - it won’t help diagnose Office 365 delivery issues.
For business services - Working with IT administrators
Office 365 and Exchange Online filtering happens at the organization level. Your IT administrator has tools to diagnose why Tallyfy emails aren’t arriving:
Message Trace (primary diagnostic tool):
Your IT admin can run Message Trace in the Exchange Admin Center to see:
Whether Tallyfy emails reached Microsoft servers
Spam Confidence Level (SCL) scores assigned to emails
Specific filtering rules that blocked delivery
Whether emails went to inbox, junk folder, or quarantine
Typical findings:
SCL 5-6: Email marked as spam, delivered to Junk folder
SCL 7-9: High confidence spam, quarantined or rejected
Authentication failures: SPF, DKIM, or DMARC checks failed
A comprehensive guide on configuring a custom SMTP server in Tallyfy to handle outbound email communications with detailed setup instructions testing procedures and troubleshooting tips for successful implementation.
Tallyfy provides comprehensive email integration through custom SMTP configuration Gmail add-on functionality automated notification management and interactive email actions development to streamline workflow communication and task management directly within existing email platforms.
Microsoft Outlook integration will use Graph API with delegated Mail.Send permissions to let users send workflow emails directly from their personal email addresses while maintaining full security compliance and respecting organizational policies.
BIMI is an email authentication system that displays verified company logos next to trusted emails by checking multiple security layers including SPF DKIM DMARC protocols and digital certificates to prevent phishing attacks and help users instantly identify legitimate communications from companies like Tallyfy.
