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Not receiving emails from Tallyfy

How to troubleshoot Tallyfy email delivery issues

If you or your guests aren’t receiving emails from Tallyfy, try these troubleshooting steps:

  1. Check your email address (or your guest’s). Make sure emails are sent to the correct, current address.

  2. Check your notification settings on Tallyfy. Go to Settings > My Profile > Email Notifications to choose which emails you want to receive.

  3. Check your spam/junk folders. Tallyfy emails might be filtered there. If you find one, mark it as ‘Not spam/junk’ so future emails go directly to your inbox.

  4. Get your IT team involved. Ask your IT team to allowlist all emails from our domain name: tallyfy.com. This ensures Tallyfy emails aren’t blocked by company spam filters.

  5. Check quarantine systems. Make sure your company’s quarantine or spam detection systems aren’t blocking Tallyfy emails. IT can help set up these systems to allowlist tallyfy.com.

  6. Avoid disposable email addresses. Emails from Tallyfy might be blocked or filtered by temporary/disposable providers. Use a standard, reliable email provider for best results.

  7. Check if emails are being blocked. You can use tools like mail-tester.com ↗ to check your email server’s configuration and identify potential blocking issues.

  8. Share the guest link directly. Once a task is assigned to a guest, you can copy their guest link and send it to them directly (e.g., via chat). This way, they can access the task without needing the email notification.

If your IT team needs guidance on allowlisting, here are some resources:

Integrations > Email and SMTP

Tallyfy offers email integration options including custom SMTP setup Gmail add-on functionality and customizable notification settings to enhance workflow communication and task management within email platforms.

Email > Set up custom SMTP sending

A comprehensive guide on configuring a custom SMTP server in Tallyfy to handle outbound email communications with detailed setup instructions testing procedures and troubleshooting tips for successful implementation.

Personal Settings > Manage email notifications

Users can manage their email preferences through profile settings to control notification types and schedule weekly digest reminders while maintaining at least one mandatory reminder day per week.

Webhooks > Send emails using webhooks

The system enables automatic custom email notifications through webhooks by connecting Tallyfy with middleware tools to trigger emails based on specific task completions or events within processes.
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