When you or your guests stop receiving emails from Tallyfy, several factors could be blocking delivery. This comprehensive troubleshooting guide helps resolve email delivery issues and ensures consistent communication.
Verify email addresses are current and correct. Confirm that emails are being sent to the correct, active email address for you or your guests.
Review your Tallyfy notification preferences. Navigate to Settings > My Profile > Email Notifications to verify which email types you want to receive are enabled.
Search spam and junk mail folders thoroughly. Tallyfy emails may be automatically filtered into these folders. Mark any found emails as ‘Not spam/junk’ to improve future delivery.
Request IT team assistance for domain allowlisting. Ask your IT department to allowlist all emails from the domain tallyfy.com. This prevents corporate spam filters from blocking Tallyfy communications.
Verify quarantine systems aren’t intercepting emails. Ensure your organization’s quarantine or spam detection systems allow emails from tallyfy.com. Your IT team can configure these systems appropriately.
Use reliable email providers instead of disposable addresses. Temporary or disposable email services often block or filter automated emails from platforms like Tallyfy. Choose established email providers for consistent delivery.
Test email server configuration for blocking issues. Use diagnostic tools like mail-tester.com ↗ to identify potential email server configuration problems that might block Tallyfy emails.
Share guest task links directly as an alternative. When a task is assigned to a guest, copy their guest link and send it via direct communication channels like chat or text.
If your IT team needs specific guidance on allowlisting Tallyfy emails, these official resources provide step-by-step instructions:
Email > Set up custom SMTP sending
Personal Settings > Manage email notifications