Share screenshots and screencasts with Tallyfy support
How can I share screenshots and screencasts with Tallyfy support?
Sending a picture (screenshot) or a short video recording (screencast) of the issue you’re experiencing can help the Tallyfy support team understand the problem faster and more accurately.
Here’s how to capture these effectively:
How do I take screenshots?
On a Mac: Press Shift + Command (⌘) + 3 keys together to capture your entire screen. (Other combinations like Shift + Command + 4 let you select a specific area).
On Windows: Press the PrtScn (Print Screen) key (you might need to press Fn or Ctrl simultaneously on some keyboards). This usually copies the screen image to your clipboard. You can then paste it into an image editor (like Paint) or directly into your support message. Some Windows versions also have a Snipping Tool for easier, more precise captures.
How do I record screencasts (screen videos)?
If the issue involves multiple steps or something moving on the screen, a short video is often more effective. Here are some excellent free tools you can use:
Recordit: http://recordit.co/ ↗ (Simple, straightforward tool for quick screen recordings)
These tools allow you to record your screen (and optionally your voice narration) and easily share a video link with the support team for clearer communication.
Tallyfy keyboard shortcuts include universal commands like Ctrl+Option+T for creating tasks and Ctrl+Option+P for launching processes plus form navigation shortcuts using Tab for field movement and Spacebar for selections.
HAR files are comprehensive technical logs that capture complete browser network activity including requests responses and load times to help diagnose website speed issues caching problems and intermittent issues across different browsers like Chrome Firefox Edge and Safari.
Tallyfy provides comprehensive support through free options including in-app help bubbles email support and live screen-sharing calls plus paid professional services for complex projects requiring dedicated account management process consultation and specialized implementation assistance.
Tallyfy troubleshooting involves clearing browser cache testing alternative browsers verifying internet connection disabling extensions updating browsers performing hard refreshes understanding rate limits and following specific password reset procedures to resolve common platform issues.
