How can I share screenshots and screencasts with Tallyfy support?
Sending a picture (screenshot) or a short video recording (screencast) of the issue you’re experiencing can help the Tallyfy support team understand the problem faster and more accurately.
Here’s how to capture these effectively:
How do I take screenshots?
On a Mac: Press Shift + Command (⌘) + 3 keys together to capture your entire screen. (Other combinations like Shift + Command + 4 let you select a specific area).
On Windows: Press the PrtScn (Print Screen) key (you might need to press Fn or Ctrl simultaneously on some keyboards). This usually copies the screen image to your clipboard. You can then paste it into an image editor (like Paint) or directly into your support message. Some Windows versions also have a Snipping Tool for easier, more precise captures.
How do I record screencasts (screen videos)?
If the issue involves multiple steps or something moving on the screen, a short video is often more effective. Here are some excellent free tools you can use:
Recordit: http://recordit.co/ ↗ (Simple, straightforward tool for quick screen recordings)
These tools allow you to record your screen (and optionally your voice narration) and easily share a video link with the support team for clearer communication.
HAR files are comprehensive technical logs that capture complete browser network activity including requests responses and load times to help troubleshoot Tallyfy issues across different browsers like Chrome Firefox Edge and Safari by recording network activity and exporting the data for support analysis.
Tallyfy offers keyboard shortcuts for faster navigation including Ctrl+Option+T for creating tasks Ctrl+Option+P for launching processes Tab key for form field navigation and Spacebar for selecting options in forms and dropdowns.
Tallyfy provides comprehensive support through in-app help bubbles email assistance and unlimited 25-minute screen-sharing calls plus professional services for complex implementations including dedicated account management process mapping consultation and custom template development.
The Tallyfy Slack integration bridges team communication with workflow management by enabling direct task creation and process launching from Slack channels while providing real-time notifications and maintaining comprehensive tracking across both platforms.
