Miscellaneous > Troubleshooting
Connect Tallyfy to other apps using private browsing
When connecting Tallyfy® to external online tools (such as Zapier, Slack, Google Drive, and other services), you may encounter login or authorization problems. These issues frequently stem from conflicting login information, cached data, or stored cookies in your regular browser session.
Utilizing your browser’s private browsing mode (also called Incognito, InPrivate, or Private Window) often resolves these connection issues by providing a completely clean browsing session without accessing stored cookies, cached data, or saved login credentials.
Consider using a private browsing window when you experience:
- Login errors during connection authorization attempts
- Repeated connection failures or timeout issues
- Specific troubleshooting requests from Tallyfy support
- Multiple account conflicts (e.g., different Google accounts) requiring clear account identification during connection setup
- Click the three-dot menu (⋮) in the top right corner.
- Select New Incognito Window.
- In the new Incognito window, log into both Tallyfy and the external app, then attempt the integration setup again.
- Click the menu button (☰) in the top right corner.
- Select New Private Window.
- In the new Private window, log into both Tallyfy and the external app, then attempt the integration setup.
- Click the three-dot menu (⋯) in the top right corner.
- Select New InPrivate window.
- In the new InPrivate window, log into both Tallyfy and the external app, then attempt the integration setup.
- Click File in the top menu bar.
- Select New Private Window.
- In the new Private window, log into both Tallyfy and the external app, then attempt the integration setup.
If private browsing doesn’t resolve the connection issue, try these alternative solutions:
- Clear browser cache and cookies completely in your regular browser, then attempt the connection in a normal (non-private) window.
- Disable browser extensions temporarily (including ad blockers or privacy tools) that might interfere with the connection process.
- Use an alternative web browser entirely for the integration setup process.
- Verify proper permissions exist in both Tallyfy and the external application for establishing the connection.
If these troubleshooting steps don’t resolve the connection problem, please contact Tallyfy support with comprehensive details including the specific apps you’re attempting to connect and the exact error messages you encounter.
Troubleshooting > Clear cache in Chrome
Troubleshooting > Clear cache in Edge
Open Api > Sniff API calls using Chrome
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