When connecting Tallyfy to external online tools (such as middleware, Slack, Google Drive, and other services), you may encounter login or authorization problems. These issues frequently stem from conflicting login information, cached data, or stored cookies in your regular browser session.
Your browser’s private browsing mode (also called Incognito, InPrivate, or Private Window) resolves these connection issues by providing a clean browsing session without stored cookies, cached data, or saved login credentials.
When to use private browsing
Use a private browsing window when you experience:
Login errors during connection authorization attempts
Repeated connection failures or timeout issues
Specific troubleshooting requests from Tallyfy support
Multiple account conflicts (e.g., different Google accounts) requiring clear account identification during connection setup
Opening private browsing
Chrome
Click the three-dot menu (⋮) in the top right corner.
Select New Incognito Window.
In the new Incognito window, log into both Tallyfy and the external app, then attempt the integration setup again.
Firefox
Click the menu button (☰) in the top right corner.
Select New Private Window.
In the new Private window, log into both Tallyfy and the external app, then attempt the integration setup.
Microsoft Edge
Click the three-dot menu (⋯) in the top right corner.
Select New InPrivate window.
In the new InPrivate window, log into both Tallyfy and the external app, then attempt the integration setup.
Safari (Mac)
Click File in the top menu bar.
Select New Private Window.
In the new Private window, log into both Tallyfy and the external app, then attempt the integration setup.
Additional troubleshooting steps
If private browsing doesn’t resolve the connection issue, try these alternative solutions:
Clear browser cache and cookies completely in your regular browser, then attempt the connection in a normal (non-private) window.
Disable browser extensions temporarily (including ad blockers or privacy tools) that might interfere with the connection process.
Use an alternative web browser entirely for the integration setup process.
Verify proper permissions exist in both Tallyfy and the external application for establishing the connection.
Contacting support
If these steps don’t resolve the problem, contact Tallyfy support with details about the apps you’re connecting and any error messages.
This troubleshooting guide covers systematic solutions for resolving common Tallyfy issues including browser cache clearing testing alternative browsers verifying internet stability disabling extensions updating browsers performing hard refreshes understanding rate limits fixing password reset redirections resolving mobile login problems handling Microsoft admin approval requirements and addressing slow image loading through various technical adjustments.
Clearing Chrome’s browser cache removes corrupted temporary files and forces the browser to download fresh content from Tallyfy’s servers which resolves display problems loading errors and outdated content issues.
Clearing Microsoft Edge’s browser cache removes temporary files and corrupted data to resolve Tallyfy display problems loading errors and performance issues by forcing the browser to download fresh content from servers.
