A HAR (HTTP Archive) file is a technical log used for diagnosing speed issues, caching problems, and hard-to-repeat problems on websites. It contains detailed info about your browser’s activity, including requests, responses, and load times.
Browser-specific instructions
Chrome
Go to the web page where the issue occurs.
Right-click anywhere on the page and choose Inspect or Inspect Element.
In the panel that opens, click the Network tab.
Make sure the circle/record button at the top left of the Network tab is red (recording). If it’s grey, click it once to start recording.
Refresh the page or repeat the steps that cause the issue.
Right-click anywhere within the list of network requests in the Network tab.
Choose Save all as HAR with Content.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
Firefox
Go to the web page where the issue occurs.
Open the Network panel: Press Ctrl+Shift+E (Windows/Linux) or Cmd+Option+E (macOS), or go to Tools > Browser Tools > Web Developer Tools and click the Network tab.
Refresh the page or repeat the steps that cause the issue to record the network activity.
Right-click anywhere within the list of network requests.
Choose Save All As HAR.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
Microsoft Edge
Go to the web page where the issue occurs.
Press F12 to open the Developer Tools and select the Network tab.
Refresh the page or repeat the steps that cause the issue to record the network activity.
Click the Export as HAR button (looks like a floppy disk icon) in the Network tab’s toolbar.
Choose Save As.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
Safari
Enable the Develop menu: Go to Safari > Settings (or Preferences) > Advanced and check the box for Show Develop menu in menu bar (or Show features for web developers).
Go to the web page where the issue occurs.
Select Develop > Show Web Inspector.
Click the Network tab.
Refresh the page or repeat the steps that cause the issue to record the network activity.
Click the Export button (usually near the top right of the Web Inspector) in the Network tab.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
Internet Explorer
Internet Explorer does not support HAR files directly. Use a different browser like Chrome, Firefox, or Edge if possible. If you must use IE, follow Microsoft’s developer instructions for capturing network traffic (often results in an XML or CSV file) and provide that file instead.
Remember to attach the HAR file to your support ticket or email for effective troubleshooting help.
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