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Generate a HAR File for Troubleshooting

How to generate a HAR file for troubleshooting

A HAR file is a technical troubleshooting tool for diagnosing issues related to speed, caching, and hard-to-replicate problems on websites. It contains detailed information about browser requests, including headers, responses, and load times.

Browser-Specific Instructions

Chrome

  1. Navigate to the URL where you’re experiencing the issue
  2. Right-click anywhere on the page and select Inspect Element
  3. In the developer tools panel, click the Network tab
  4. Click the record button and either refresh the page or reproduce the issue
  5. Right-click within the Network tab and select Save as HAR with Content
  6. Attach the HAR file to your support ticket or email

Firefox

  1. Navigate to the URL where you’re experiencing the issue
  2. Open the Network panel by selecting Tools > Web Developer > Network or pressing Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (macOS)
  3. Refresh the page or reproduce the issue to capture the network traffic
  4. Click Export and then Save As…

Microsoft Edge

  1. Navigate to the URL where you’re experiencing the issue
  2. Press F12 to open Developer tools and select the Network tab
  3. Refresh the page or reproduce the issue to capture the network traffic
  4. Click Export as HAR and then Save As

Safari

  1. Enable the Develop menu by going to Safari > Preferences > Advanced and checking Show Develop Menu in menu bar
  2. Navigate to the URL where you’re experiencing the issue
  3. Select Develop > Show Web Inspector
  4. Refresh the page or reproduce the issue to capture the network traffic
  5. Right-click on the resource and select Export HAR

Internet Explorer

Internet Explorer doesn’t natively support HAR files. For similar functionality, follow instructions on Microsoft Developer Network and provide the resulting XML or CSV file.

Remember to attach the HAR file to your support ticket or email for effective troubleshooting assistance.

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