How can I generate a HAR file for troubleshooting?
A HAR (HTTP Archive) file serves as a comprehensive technical log used for diagnosing website speed issues, caching problems, and intermittent problems that are difficult to reproduce. This detailed file captures complete information about your browser’s network activity, including all requests, responses, and precise load times.
How do I generate HAR files in different browsers?
How do I generate a HAR file in Chrome?
Navigate to the webpage where the issue occurs.
Right-click anywhere on the page and select Inspect or Inspect Element.
In the developer panel, click the Network tab.
Ensure the circle/record button at the top left of the Network tab is red (indicating recording). If it appears grey, click it once to start recording.
Refresh the page or reproduce the steps that cause the issue.
Right-click anywhere within the network requests list in the Network tab.
Select Save all as HAR with Content.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
How do I generate a HAR file in Firefox?
Navigate to the webpage where the issue occurs.
Open the Network panel: Press Ctrl+Shift+E (Windows/Linux) or Cmd+Option+E (macOS), or navigate to Tools > Browser Tools > Web Developer Tools and click the Network tab.
Refresh the page or reproduce the steps that cause the issue to record network activity.
Right-click anywhere within the network requests list.
Select Save All As HAR.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
How do I generate a HAR file in Microsoft Edge?
Navigate to the webpage where the issue occurs.
Press F12 to open Developer Tools and select the Network tab.
Refresh the page or reproduce the steps that cause the issue to record network activity.
Click the Export as HAR button (appears as a floppy disk icon) in the Network tab’s toolbar.
Select Save As from the menu.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
How do I generate a HAR file in Safari?
Enable the Develop menu: Navigate to Safari > Settings (or Preferences) > Advanced and check the box for Show Develop menu in menu bar (or Show features for web developers).
Navigate to the webpage where the issue occurs.
Select Develop > Show Web Inspector.
Click the Network tab within the Web Inspector.
Refresh the page or reproduce the steps that cause the issue to record network activity.
Click the Export button (typically located near the top right of the Web Inspector) in the Network tab.
Save the HAR file to your computer.
Attach the generated HAR file to your support ticket or email.
Can I generate HAR files in Internet Explorer?
Internet Explorer does not support HAR file generation directly. We recommend using modern browsers like Chrome, Firefox, or Edge for HAR file creation. If you must use Internet Explorer, follow Microsoft’s developer instructions for capturing network traffic (typically resulting in XML or CSV files) and provide those files instead.
How should I share my HAR file with support?
Always attach the generated HAR file directly to your support ticket or email for effective troubleshooting assistance. HAR files contain detailed network information that helps support teams identify and resolve issues quickly.
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