Automate changing the status of tasks
Status actions have one specific job: they automatically re-open a step (task) that was already marked as complete.
This action only works if the task you target is currently complete. If the task is still open or hasn’t started, this action does nothing.
Status actions are mainly used for:
- Approval/Rejection steps: If something is rejected, automatically re-open the previous step so corrections can be made.
- Feedback loops: Send a process back to an earlier step for revisions based on a review.
Example 1: Re-open task after rejection
IF (Approval Decision field) is "Requires changes"THEN re-open task "Make changes for next draft"
(If the reviewer requests changes, the task for making changes is automatically re-opened.)
Example 2: Loop back if quality check fails
IF (Quality Check field) is "Failed"THEN re-open task "Review product specifications"
(If the quality check fails, the process goes back to the specification review step.)
Example 3: Handle document corrections
IF (Manager Approval field) is "Rejected"THEN re-open task "Update documentation"
(If the manager rejects the document, the task to update it is re-opened.)

(In the screenshot example, if step 2 is completed, the rule automatically re-opens step 3, potentially creating a loop back in the process.)
Tasks > Complete or reopen tasks
Actions > Automate hiding or showing tasks
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