Resending or withdrawing invites

Managing member invitations

Requirements

• Administrator access
• Pending invitations to manage

When to resend invitations

Resend invitations when:

• The recipient reports not receiving the original invitation
• The invitation email might have gone to spam
• The original invitation has expired
• The recipient accidentally deleted the invitation email

When to withdraw invitations

Withdraw invitations when:

• You invited the wrong person
• The person is no longer joining your organization
• You need to change the role or permissions for the invitation
• You want to free up a member seat for someone else

Steps to manage invitations

1. Navigate to Settings > Organization > Members
2. Scroll to the Pending Invitations section
3. Locate the pending invitation you want to manage
4. In the Action column, select either:
   • Resend to send another invitation email
   • Withdraw to cancel the invitation

After resending or withdrawing

After resending:

• The recipient will receive a new invitation email
• The expiration timer resets for the new invitation
• No additional member seat is used

After withdrawing:

• The invitation becomes invalid immediately
• The member seat becomes available for a new invitation
• The withdrawn invitation disappears from the pending list

Related articles

Members > Invite and activate members

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Members > How to remove a member

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Org Settings > Remove a Member

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Members > Convert a member to a guest

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