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Six Sigma tools are an essential part of any business process improvement initiative. By identifying flaws and weaknesses in your processes, they allow you to significantly improve the efficiency of your business.
Six Sigma Tools to Help Drive Change
Six Sigma tools, on the other hand, are techniques and methodologies that help with the analysis and improvement of the said processes.
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If used the right way, Six Sigma tools can help eliminate waste, increase employee productivity, and drive profits. Here are 8 of the most important Six Sigma tools that you can begin incorporating into your organization.
Are you looking to document and run your processes?
Don't use MS Word or Google Docs, and don't use flowcharts.
Documenting your processes using flowcharts might look pretty and nice – but you can’t run them. Even worse – nobody looks at flowcharts.SEE WHY HERE
The value-stream map outlines the information and materials required to bring the product to a customer. This tool is helpful for streamlining the production process.
Although value-stream mapping is primarily used in lean manufacturing, it can be useful for businesses in almost any industry. Its main goal is to visualize such information as time period, error rate, and unnecessary delays within the process.
Value-stream map consists of three different parts: the process map, the timeline, and the information flow. It uses a unique set of symbols to help you better understand the process.
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Anyway ... we'll continue from where we left off above.
The process map includes each of the steps involved in the business process. The timeline comes from the process map and summarizes all the data on duration of the process. The information flow explains how each of these steps interacts with each other.
A cause-and-effect analysis diagram is also called fishbone diagram because it resembles a skeleton of a fish. It’s one of the most famous six sigma tools, as it allows you to brainstorm various causes of a problem.
The first step in performing the analysis is to identify the problem you want to solve. You have to write down who works on the process and when and where the process occurs.
Next step is to write the problem in a box on the left-hand side of the paper. Then you draw a horizontal line extending to the other end of the paper. From there, you draw vertical lines extending off of the “spine”. On these lines, you write the major reasons behind the problem and think through any possible causes. You can further break these causes down into sub-causes.
Once you complete the diagram with all possible causes of the problem, you can analyze your results. The results may need further testing and analysis.
The 5 Whys
Organizations often find that one and the same problem occurs over and over again. No matter how many times they address it, it keeps creeping back in at a later date.
Problems that won’t go away are the symptom of a deeper issue that you need to resolve. To get to the root of chronic issues, you can use the tool known as the 5 whys.
The 5 whys originated in the 1930’s with the Japanese industrial revolution. The method is simple: when the problem arises again, you get to the cause by asking “why” five times. This method is most effective when used to deal with moderately difficult problems. If you deal with more complex issues, you may achieve better results by using a cause-and-effect diagram.
The 5 whys sounds like a very unsophisticated method, but don’t underestimate it. Its simplicity is what makes it so helpful. Besides, this tool works well in combination with other Six Sigma tools.
Kanban System is a supply chain control system that focuses on cost reduction by implementing just-in-time inventory control system. It is also one of the most popular six sigma tools, due to its ease of use and potential benefits. “Kanban” is Japanese for “billboard.” The term was coined by Taichi Ohno, an industrial engineer at Toyota. Ohno based his system on how supermarkets control their inventory depending on the demand.
When you shop at a supermarket, you don’t stock up for month or years ahead. Neither does the store stock items that it doesn’t expect to sell right now. Instead, you tailor your shopping list to what you need right now, just like the store bases its supply of the products on customer demand. Kanban mimics this arrangement by allowing the demand for the firm’s output to control the supply of its inventory.
Kanban system sets limits for the inventory-holding for all current business processes. This frees additional resources and allows to use them better. Kanban system works on a simple and elegant idea: only activate the supply chain when the demand requires it. This system both brings more focus to the business process itself and increases its efficiency.
Pareto Chart is a graphic representation of the Pareto Principle: 20 percent of input produces 80 percent of output in any given situation. The chart combines a vertical bar graph and a line graph. The bar graph represents the metrics of various business process components, ordered from the largest to the smallest one. The line graph represents the cumulative total of these metrics.
Pareto Chart is a tool that visualizes what part of the process influences output the most. To create such chart, you first figure out the components of the process and how to measure them. Once you’ve done that, you can put this data into a Pareto Chart. This will help you see how big of an influence on the outcome each component has. In addition to that, it will give you a clear idea of what requires your immediate attention.
Business process mapping is a way to visualize the business process and better understand how it works. A typical map outlines the roles, responsibilities, and standards involved in the process. It presents this data in a structured way that shows the steps of the process along with who is responsible, what the inputs and outputs are, and other information relevant to the process
Business process mapping is a great aid in problem-solving. It visualizes the entire process, making it easier to see what’s wrong and get straight to the root cause. It also helps to visualize the roles of the people within the process and ensure everyone knows what to do. In addition to that, business process mapping is great for finding the potential risks the process creates. Constructing a map makes you rethink each step of the process and see if there are any liabilities hidden within.
Types of Process Maps
Whether you use business process mapping to see the big picture or to concentrate on the details, you can choose a map that works best for your goal.
- Flowchart is the most common type of a process map. While this process map is less flexible, you can easily draw it by hand or in software like MS Office. Flowcharts are often used for the creation of workflow diagrams.
- Swimlane diagram is similar to generic flowcharts, except it is better structured in terms of who does what.
- Value stream map is a more in-depth alternative to the flowchart. It is common for lean six sigma operations, and you may find it harder to analyze at a glance.
- SIPOC Diagram (Supplier Inputs Processes Outputs Customer) is the most visually simplified map. It focuses on the essentials of the process and the people involved. By stripping all extra information, it defines a complex project better in terms of its basic elements.
Project Charter is a document that defines the purpose and the scope of the project. It works both as the blueprint for the business process and as legal authorization of the project. Project charter usually includes the project overview and its scope, details about the team and the resources, and the timeline. It gives you all the basic information about the project and clarifies the main points about it.
The main benefit of a project charter is that it keeps things less chaotic. Once a team dives into the project, it is easy to lose track of who is responsible for what, which deadlines the team has to meet first, etc. If the company doesn’t have a clear managerial hierarchy, things will get even messier.
Having a project charter helps you to keep a clear focus on what your project is all about. It lets you understand the project’s structure and the relationship between the people involved. In other words, project charter helps you bring your firm back to order when things get confusing.
Responsibility Assignment Matrix, also known as RACI matrix, is a table that describes the responsibilities of each team member on every task of the business process. RACI stands for Responsible, Accountable, Consulted, and Informed – the key responsibilities most commonly used in the matrix.
Responsible refers to those whose role is to achieve the task. Accountable is the person assigning the tasks to others and monitoring their progress. There is always only one accountable per task. Consulted are the experts on the subject matter whose opinions guide those working on the task. Finally, informed are the people you notify once you complete the task.
Typically, RACI matrix has the tasks specified on the left of the table and the team members listed in the top row. The cells at the intersection of the two have the letter corresponding to what the person handles within the task. This simple system helps every team member clearly understand their role in the process. It also allows you to see the gaps in the team structure and which roles you have to fill.