Customer Service Management Software

Customer service management software assists to manage customer”s inquiries, to-monitor and resolve problems and maintain a level of quality of service. More modern solutions such as Tallyfy take this well beyond just ticketing with process-driven workflows that can guarantee that no customer request slips through the cracks. Unlike classical helpdesk tools, Tallyfy will give you live visibility into where every customer request is in your service process.

Tallyfy Tallyfy is a service that eradicates the chaos of workflows by monitoring every single step in customer service workflows, but without the need to do anything manually. It’s a solution that lets teams win back 2 hours per person, every day, by automating follow-ups and task delegation. It offers consistent and reliable customer service by establishing a unified approach to work and allowing teams to grow much faster with less gunk. In contrasts to antiquated ticket systems, Tallyfy makes customer service predictable and measurable.

The problem is, old-fashioned ticket systems can leave your customers exasperated: if a follow-up system isn’t in place, customers can be let down. Tickets disappear, are assigned to wrong teams or closed without a true resolution. Tallyfy solves this by making every customer interaction a tracked process, so nothing falls through the cracks. Every step of the way is tracked, from first call to resolution, to subsequent enhancements.

Tallyfy turns customer service from reaction to tickets to work processes. Having a track of each Customer request - Automatically assigned with automatic reminders. Customers can also check the status of their request in real time, without having to call or email for updates. This openness and continuity results in a higher level of satisfaction, and consequently, less need for additional follow-up questions.

Unlike old helpdesks that just manage tickets, Tallyfy empowers continual improvement. It snatches up knowledge, automates responses and works with teams to identify patterns to prevent future issues. It also feeds customer feedback into product and documentation revisions, establishing a virtuous circle of continued service improvement.

With Tallyfy’s automated processes, your customer requests never leave your control, even when you’re fast asleep. The system automatically distributes work to available team members and reminds at the right time. This ensures that your clients across the globe enjoy uninterrupted service, even when your team is not online.

You can actually go to https://tallyfy.com/customers/ to read real customer reviews and stories. These are the stories of companies who have reimagined and reinvented customer service with Tallyfy’s process-centric process platform.

Yes – at Tallyfy, we provide a customized demo where you can see precisely how it works and gain benefits for customer service teams..try a demo at https://tallyfy.com/booking/ and we’ll get you set up with a free trial environment customized for your team.

Free professional services from Tallyfy to assist with implementation of your customer service workflows. We’ll also help you structure flows, train your users, and ensure successful adoption. Book a discussion to cover your needs at https://tallyfy.com/booking/.

Tallyfy has conscious pricing with lifetime discounts based on GDP per capita where you are. Which means fast-growing teams in emerging markets can enjoy the same powerful feature set at a reasonable price, where discounts may be available for qualifying companies of up to 90% off. This means the tools for executing customer support are available globally.

Absolutely. With Tallyfy’s conditional branching and automation you couldn’t manage complex service scenarios without getting boxes and arrows all over your flowcharts. If-then rules are easy to build for teams, to automate these assignments, and to make sure customer requests of specific kinds go to specific people. This adaptability allows you to handle anything from straightforward queries to complex cross-department problems.

The perfect place to begin is scheduling a personal demo at https://tallyfy.com/booking/. Our team will demonstrate exactly how Tallyfy can streamline your customers service processes, and provide you with a custom trial and a successful rollout strategy. We’ll make sure you have all the tools you need to succeed with process-focused customer support.