Potential product defects can be quite harmful to any business. In some cases, a design error could lead to a large-scale product recall, costing you millions of dollars. Even if the design flaw isn’t that significant, though, the damage done can still be a significant setback for the organization. Design Failure Mode and Effect Analysis (DFMEA) can help avoid all that. DFMEA is a problem-solving methodology, making it easier to detect potential issues and solve them before they have much of an impact.
How Does DFMEA Work?
You will certainly look at the figures if you’re trying to determine the tolerances of a component, but DFMEA is really a qualitative tool. You’re probably familiar with Murphy’s Law: “If something can go wrong, it will.” DFMEA strives to give Murphy the go-by by looking at just what can go wrong with your product or process, why it might go wrong, how likely it is to happen, and what the consequences might be.
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Obviously, the next step is to determine what can be done to eliminate the possible failure or reduce its likelihood to the point where it is negligible. Although it has its origins in auto manufacture, the principle is flexible enough to be useful in just about any business, be it a manufacturing concern or a service provider.
The ultimate aim of DFMEA is company success and customer satisfaction, as well as minimizing any potential risks.
The First Step is to Assemble a Team and Spot the Potential Failure Mode
Two heads are better than one – and a whole team of participants will come up with and consider more design failure mode possibilities than any single person ever will. Your brainstorming team should consist of stakeholders across the spectrum. You might decide to include suppliers and customers as well as process and product designers and the managers who will be directly responsible for the product or process.
Now it’s time to tune into “negative” mode with a positive aim. Your team is going to look for problems that haven’t occurred yet, and they’re going to think of unusual circumstances that might cause an otherwise effective design to fail. Since any product or service is likely to consist of several components that work together, your team will carefully consider each one and tell you what might fail, for what reason, and under what circumstances.
How to Record Your Findings
Design Failure Mode and Effect Analysis is a Six Sigma tool and it is usually presented in the form of a spreadsheet. Your team will look at each component of the design or step in the designed process, in turn, answering the following questions:
- What is the designed item or process step under analysis?
- What is the failure type? In other words, describe what could go wrong
- What is the impact of the failure and who is affected?
- On the scale of one to ten, how severe is the potential impact?
- What might cause the failure being considered?
- How often would this type of failure occur?
- How would the failure be detected?
- How easy or difficult is it to detect an impending failure?
- How urgently should the potential problem be addressed? Allocate a risk priority value – we discuss this in more detail below.
- What actions should be taken to prevent this kind of failure or to make its consequences less severe?
- Who will be responsible for what action? (Using a RACI Matrix can be helpful here)
- When should the action be carried out?
- Having taken this action what would the severity of the consequences, the frequency of the failure, its ease of detection, and the priority of the risk be affected?
When determining the impact of a failure mode and when assessing actions to be taken, three items are given a numerical rating between one and ten. These are:
- Possible frequency
- Ease of detection prior to failure
Low numbers would indicate a less severe, infrequent, or easily detectable issue. Use higher numbers to indicate severe, frequent, or difficult to detect failures.
Allocating and Using Risk Priority Numbers (RPNs)
Now that you have severity, frequency, and failure detection figures, you can determine the RPN by simply multiplying the three figures by each other. The higher the numbers, the higher the total, and the higher the priority.
When it comes to addressing the risks implicit in a design failure, the ones with the highest RPNs will be tackled first. Admittedly, these numbers come from qualitative data, but they do help in identifying the failures that would have the greatest impact.
Spreadsheets are handy in this context because you can sort your DFMEA table from highest to lowest RPN score to show what areas require the most urgent attention.
You might well find that the 80/20 principle applies. That is to say, eighty percent of issues are likely to be caused by twenty percent of the possible failure modes. Drilling down into these possible problems should, therefore, address eighty percent of them.
A Final Review of Your Design Failure Mode and Effect Analysis (DFMEA)
The key to resolving or reducing the possible failures identified in the DFMEA lies in action. Your team will have agreed on design changes and actions to be taken during the initial analysis phase. Once the responsible teams or individuals have followed the recommended course of action, it’s time to get your team together and reassess the risk priorities indicated in your DFMEA.
Reducing risk will, therefore, mean adjusting the design and making the potential for the identified failure mode occurring less frequent, less severe, or easier to detect before failure occurs. The team will assign new scores to each of these elements, and will then be able to see to what degree the possible impact of failures is lower.
That may not be the end of the line. You may decide on a new set of actions that will reduce the RPN score even more. Keep repeating the process until you are satisfied with the resulting design.