#as-is to-be process

As-is captures how a process works today. To-be maps the improved version. As Bill Gates warned, automating a broken process magnifies the inefficiency. Without both documented, process improvement is guesswork.

A to-be business process is the future state of work after you fix what is broken. McKinsey research suggests roughly 70% of large-scale change programs do not deliver, usually due to employee resistance rather than bad ideas.