#how to design a process

Process owners hold end-to-end accountability for how work flows. APQC research shows 82 percent of organizations appoint process owners, yet without one, improvement efforts drift and AI automation has no solid workflow to follow.

Business process design means building new workflows from scratch with clear steps and responsibilities. As W. Edwards Deming showed, undefined processes cannot be improved, making design the foundation for consistency, efficiency and AI readiness.