#definition

Care pathway is the standard operating procedure for the health and social care industry. Essentially, it is the step-by-step of how a treatment should be carried out.

SOPs create consistency and accountability across organizations through brief, easy-to-understand documents for routine tasks like customer onboarding, project delivery, and employee training. They take guesswork out of repetitive work, letting you evaluate who did what and hold people accountable without buried-in-head procedures that change with mood swings. Harvard Business Review shows SOPs make businesses more flexible, not rigid.

The customer lifecycle is the process your customers go through when they are building a relationship with your company, from the point of initial contact.

Outsourcing an opportunity to minimize payroll expenses and decrease costs by hiring an outside contractor or agency to handle a certain business function.