· Amit Kothari
· Project Management
What is Case Management: Optimize Workflow with Case Management Software
What is case management, and how can it help businesses outside of the legal and medical professions? Find out more.
#case management
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- · Amit Kothari · Technology Trends
Case Management Software - How Can It Help You?
Even if you are running a small business - it is a good idea to get case management software and start using it - before your business starts growing.
- · Amit Kothari · Project Management
How to Use Adaptive Case Management for Customer Success
Cyclops Vapor refused to reverse a bottle cap change despite customer complaints - ordered expensive automated machinery instead. This rigid workflow thinking kills relationships. Adaptive case management means giving employees real autonomy to create custom resolutions, not just choose pre-determined paths. Ritz-Carlton proves it works: employees proactively tilt TVs, place remotes on trays, and offer fresh coffee without being asked.