#knowledge management

If only one person knows how a process works, your business faces serious key person risk. IDC research shows knowledge silos cost roughly $100,000 per 100 employees per year in lost productivity alone, and about 42% of what a departing expert knows cannot be replicated by remaining staff.

11,000 Baby Boomers retire daily, carrying decades of undocumented processes out the door. Here is how to capture tribal knowledge before it vanishes.