#definitions

Knowledge workers use and apply knowledge in a creative and innovative ways. These individuals often have a high level of education and experience.

The client intake process is the path that you follow after you have attracted a potential client: establishing rapport and building a relationship.

Scaling your business is possible with a growing amount of sales in a cost-effective manner. Sales grow but expenses stay low - if you scale well.

A Kaizen event is a five-day team workshop with a specific goal for improving a business process and minimizing waste within an organization.

The pre-sales process is the set of activities that is carried out before the customer has been acquired and it can help bring in 40-50% of new business.

DMAIC is a roadmap for business to solve problems. DMAIC is an acronym that stands for define, measure, analysis, improvement, and control.

SMART goals are specific, measurable, attainable, realistic, and time-bound objectives that provide clear direction and increase success rates. This framework helps avoid vague goals, creates actionable plans, and delivers faster results with less stress. George Doran developed this method in 1981 to help managers outline clear paths for achieving business goals.