Process consulting, a discipline Edgar Schein defined at MIT in 1969, helps teams see and fix how work actually flows before automating it. BCG research shows 70% of transformation efforts fail when organizations skip this foundational step of defining processes clearly.
A business process consultant watches how your team works, finds bottlenecks and waste, then recommends fixes. With US salaries from $110,000 to $180,000 according to Glassdoor, workflow software like Tallyfy now handles much of this work at a fraction of the cost.
Pick a process improvement consultant by testing competency with quantifiable proof, weighing cost against ROI, and checking cultural fit. The Process Excellence Network found 55% of BPM projects deliver returns of $100,000 to $500,000. The best consultants spend 90% of their bandwidth on communication, not technical knowledge.