· Amit Kothari
· Customer Success
How experience management drives real loyalty
Experience management is not about surveys or dashboards. It is about designing every interaction so people want to stay, spend more, and tell friends.
#customer-lifecycle
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- · Amit Kothari · Customer Success
How the buyer lifecycle really works
The buyer lifecycle is how people move from first contact to loyal advocacy. Without a defined process at each stage, AI will only scale the chaos.