AI Workflows and Operations

AI doesn't fix bad processes. It scales them. That's the unifying thesis across every post in this category, and it's the lens we use whenever a vendor pitches a new "AI-native" workflow tool. The reality on the ground at most mid-size companies is a lot less glamorous than the keynote slides: agents that need very specific guardrails, prompts that drift, and integrations that break the second a vendor renames a field. The articles here cover what's actually working in production, what isn't, and what the difference looks like up close. If you're an operations lead trying to figure out where AI fits inside an audit-tracked, process-driven business, start with the pieces on agent patterns and process-first AI. Then come back for the contrarian takes when the hype cycle exhausts you.

All articles in AI Workflows and Operations

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Frequently asked questions

What is intelligent automation?

Intelligent automation is the umbrella term for combining workflow automation, AI/ML, and RPA in a single system. It's mostly a marketing label rather than a technical category; the practical question is whether the tool handles approvals AND lets AI steps run AND can drive legacy UIs when needed.

How do AI agents help with workflows?

AI agents are useful for the steps in a workflow that benefit from natural-language reasoning: classifying messy input, summarising documents, drafting first-cut responses. They're not great at deterministic steps (those are cheaper as plain conditional logic) or compliance-critical decisions (those need a human approver). The trick is wiring the AI into the right step.

What is RPA?

RPA (robotic process automation) is software that scripts the keyboard and mouse to drive legacy applications, often imitating a human clicking through screens. It's a workaround for systems that don't have APIs. Useful in the short term, brittle as soon as the UI changes; most production RPA deployments need ongoing maintenance.

Can AI automate any workflow?

No. AI works best when the workflow has a step that's natural-language-heavy (reading a contract, classifying a ticket) and tolerant of occasional errors. Highly regulated, deterministic processes (payroll, AP postings, audit acknowledgements) benefit from automation, but the AI part should be narrow.

RPA vs AI, what's the difference?

RPA automates clicks and keystrokes on legacy UIs; AI reasons about messy inputs. RPA is brittle but predictable; AI is flexible but probabilistic. Most production deployments use both: AI for the document-reading steps, RPA for the legacy-system clicks, and a workflow engine to glue them together with humans in the loop where needed.