Stop Payment Processing

Workflow for processing customer stop payment requests. Covers verification, system entry, and fee application. Takes 5-10 minutes per request. Best for: Tellers, customer service, call center staff.

3 steps

Banking

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Process steps

Verify customer identity and authority

1 hours from previous step

task

Confirm the person requesting the stop is authorized on the account. For joint accounts, either party can place a stop. Verify via security questions, callback, or in-person ID. Never process a stop payment request without proper verification.

Form fields in this step

Identity Verified *

Verification Method *

Check if item has already cleared

1 hours from previous step

task

Search the account history to confirm the check hasn't already been paid. If it's already cleared, a stop payment won't help - explain options like disputing the transaction if fraud is suspected. Also check pending items.

Form fields in this step

Check Status *

Customer Notified of Status *

Enter stop payment and apply fee

1 hours from previous step

task

Enter the stop payment in the system with all required details: check number, exact amount, payee name if known, and reason. Apply the stop payment fee per your schedule. The stop remains in effect for 6 months typically - longer terms may be available.

Form fields in this step

Stop Payment Entered *

Fee Amount *

Stop Expiration Date *