Sales Price Override Approval Workflow

Use this Tallyfy template to request, review, and approve price overrides for products or services. Ensures proper authorization levels, margin analysis, and audit tracking. Best for: Sales teams, Finance. Estimated time: 2-3 days. Difficulty: Standard. Team size: 2-4 people (Sales rep, Sales director, Finance).

9 steps 3 automations

Import this template free

Process steps

Enter price override request details

1 days from previous step

task

Complete all fields with the override details. Include customer information, product code, current price, requested new price, and select the reason for the discount. Provide additional context if selecting competitive market, damaged product, or other reasons.

Form fields in this step

Customer name/link *

Product link/code *

Current price *

New price *

Reason for price override *

If selected reasons 3, 4, or 5 above - please share details.

Review and validate price override request

1 days from previous step

task

Review the submitted price override request below. Verify the justification is sound and the discount level is appropriate. Indicate whether further analysis is needed or if this is a satisfactory override.

Form fields in this step

Would you like to note any action?

Please note initial reasons for further analysis

Conduct detailed analysis of flagged override

5 days from previous step

task

This override has been flagged for deeper analysis. Review the pricing patterns, compare with similar past overrides, and assess whether this indicates a market trend or one-off situation. Document findings to inform future pricing decisions.

Document learnings and share with sales team

5 days from previous step

task

Record key takeaways from this override analysis. Consider market insights, competitive intelligence, or process improvements. Share findings with the sales team to help inform future pricing negotiations and strategy.

Form fields in this step

Learnings

Upload any relevant documents

Prepare and submit formal override request

1 day from previous step

task

Compile all required documentation for the price override request. Include customer name, product or service details, standard pricing, proposed pricing, and a clear business justification. Incomplete or weak justifications will be rejected.

Calculate and review profit margin impact

4 hours from previous step

task

Analyze how the proposed price override affects profitability. Calculate the revised margin and confirm the deal remains viable. Document volume commitments, strategic value, or other factors that justify accepting lower margins. Finance approval may be required for significant margin reductions.

Obtain manager approval based on discount level

8 hours from previous step

task

Route the override request to the appropriate approver based on the discount percentage. Small discounts may only require sales manager approval. Larger discounts need director or VP sign-off. Reference your organization approval matrix and ensure the right authority level reviews this request.

Update CRM and billing systems with approved price

24 hours from previous step

task

Apply the approved price override in your CRM, quoting tool, and billing system. Clearly mark the special pricing and set an expiration date if the override is time-limited. Ensure all customer-facing documentation reflects the correct pricing.

Log override for audit trail and reporting

2 days from previous step

task

Record this price override in your tracking system for audit and analytics purposes. Include who requested it, the approval chain, and the final outcome. Regular analysis of override patterns helps refine your pricing strategy and identify training opportunities.