Leasing - Tenant Onboarding

Estimated Time: 3-4 weeks | Difficulty: Intermediate | Team Size: 2-4 people | A comprehensive real estate tenant onboarding workflow covering property verification, tenant screening with background checks, lease agreement creation and approval, payment collection, property preparation with work orders, and post-move-in follow-up to ensure tenant satisfaction.

13 steps 11 automations

Process steps

1

Record rental property information and specifications

1 days from previous step
task
Document the complete property details including address, square footage, bedroom/bathroom count, parking, appliances, amenities, utility responsibilities, and rental rates. Verify property condition through inspection and enter all information into the property management system for accurate record-keeping. Property Name: {{property-8214330}} Property Address: {{property-address-8214331}} Property Type: {{property-type-8214332}} Property Manager: {{property-manager-name-8214333}}
Form fields in this step
Property Code/ID
Sqft
Rent per sq. ft.
Amount for security deposit
Availability from date
2

Collect and verify prospective tenant information

1 days from previous step
task
Gather the prospective tenant's complete personal and financial information including legal name, date of birth, current address, employment details, annual income, and emergency contacts. Verify identity with a government-issued photo ID and enter all data into the tenant screening system for background verification. Tenant name: {{tenant-full-name-8214334}}
Form fields in this step
Tenant Address
Expected move-in date
Occupation
Employer Name
Employer Address
Emergency Contact Name
Relationship
Emergency Contact Number
Tenant Contact Number *
Tenant Contact Email *
3

Run comprehensive tenant background and credit screening

2 days from previous step
task
Order a complete tenant screening report from an accredited third-party service covering credit history, criminal records, eviction history, and rental/employment verification. Review the report carefully for any red flags before proceeding with the lease. Important: Do not mark this task complete if the background check reveals concerning issues. Report findings to the Area/Property Manager immediately for review and decision.
Form fields in this step
Upload background check report
Upload credit score report
Notes
4

Compile lease agreement details and terms

2 days from previous step
task
Gather all required lease details including property address, tenant names, lease start/end dates, monthly rent, security deposit amount, fees, pet policies, and any special conditions. Ensure you have complete information from both the property records and approved tenant application. Submit this information to the office manager for lease document creation using the standard template. Lease Agreement Template
Form fields in this step
Lease Type
Lease Start Date
Lease duration
Option to renew
Rent amount per month
Notice period for move out (in days)
Clauses
Changes/Repairs required?
Notes
5

Draft and prepare legally binding lease contract

2 days from previous step
task
Using the compiled details and current local/state rental regulations, create the formal lease agreement. Include all required provisions, disclosures, addendums, and legally mandated terms for your jurisdiction. Upload the completed lease and send for internal review. Property Name: {{property-8214330}} Tenant Name: {{tenant-full-name-8214334}} Rent per sqft: {{rent-per-sq-ft-7644110}} Lease Start Date: {{lease-start-date-7644106}} Lease Type: {{lease-type-7644105}} Lease Duration: {{lease-duration-7644098}} Rent amount per month: {{rent-amount-per-month-7644101}} Clauses: {{clauses-7644103}}
Form fields in this step
Link to lease agreement
6

Conduct internal lease agreement compliance review

1 days from previous step
task
Have team members thoroughly review every section of the lease agreement checking for errors, inconsistencies, missing information, or items requiring clarification. Verify full compliance with current local and state rental regulations before sending to tenant. Please review the following lease for approval: {{link-to-lease-agreement-7644088}}
Form fields in this step
Approve lease?
Notes
7

Revise lease agreement based on review feedback

1 days from previous step
task
Address any issues identified during the internal review by making necessary revisions, corrections, or additions to the lease document. Verify all updates have been implemented accurately before resubmitting for approval. Review feedback and update lease agreement: {{link-to-lease-agreement-7644088}} Feedback notes: {{notes-7644130}}
8

Deliver lease agreement to tenant for signature

3 days from previous step
task
Hi {{tenant-full-name-8214334}}, Your lease agreement is ready for review and signature. Please find the document at the link below: {{link-to-lease-agreement-7644088}} Please sign at the designated signature areas and return the completed lease along with your security deposit payment to the office. If you have questions or need to request changes, please add them to the notes section below. Thank you for choosing our property.
Form fields in this step
Notes
9

Process security deposit and first month rent payment

4 days from previous step
task
Upon receiving the signed lease, collect the full security deposit and first month's rent from the tenant before the scheduled move-in date as specified in the lease terms. Provide official payment receipts and update financial records accordingly.
Form fields in this step
Check number for reference
Reference ID for 1st month rent
10

Submit maintenance work orders for pre-move-in repairs

2 days from previous step
task
Based on property condition assessment, create detailed work orders for any cleaning, repairs, replacements, or installations (appliances, window coverings, fixtures, etc.) required before the tenant moves in. Coordinate scheduling with maintenance staff and contractors to ensure timely completion.
Form fields in this step
Input work order
11

Verify completion of all maintenance and repair work

1 weeks from previous step
task
Coordinate closely with maintenance staff and contractors to ensure all work orders are completed properly and the property meets move-in ready condition by the scheduled date. Conduct a final inspection to verify quality of all completed work before tenant arrival.
12

Complete final property preparation and key handover

10 days from previous step
task
Conduct a thorough deep cleaning of the entire property. Rekey all locks for security and test all operating systems including HVAC, plumbing, and electrical. Prepare the tenant welcome packet with parking permits, community rules, utilities setup information, and emergency contacts. Have two complete sets of keys ready for handover on move-in day.
Form fields in this step
Checklist for task
13

Schedule post-move-in inspection and tenant feedback session

2 weeks from previous step
task
Within 1-2 weeks after tenant move-in, schedule and conduct an in-person property visit. Perform a walk-through inspection to identify any outstanding issues or concerns. Gather feedback on the tenant's experience with the onboarding process and living conditions. Reinforce communication channels and document any follow-up items for resolution.
Form fields in this step
Feedback Notes

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