Internal Support Request

New support request: From: {{request-by-full-name-7643423}} For: {{what-is-this-request-about-7643421}} Details: {{please-describe-your-request-7643422}}

Request Details: {{please-describe-your-request-7643422}}

Request Details: {{please-describe-your-request-7643422}}

Request Details: {{please-describe-your-request-7643422}}

Explain what you need help with in clear terms. What is the problem? What were you trying to do? What happened instead? Include screenshots or error messages if relevant. Good descriptions get resolved faster than I need help with the thing.

Select the right category so the request goes to the right team. Is this IT, facilities, HR, finance? Indicate urgency honestly - everything marked urgent loses meaning. If something is truly blocking your work, say so with context.

The support team reviews incoming requests and assigns to the right person. They may ask clarifying questions. Response time depends on priority and workload. Check the status in the system rather than sending follow-up emails that create duplicate work.

The assigned person works to resolve your request. They may need more information from you or access to your system. Be responsive when they reach out. Complex issues may require escalation or involve multiple people.

Verify the issue is actually fixed before closing the ticket. Test what was not working before. If the problem persists or returned, reopen rather than creating a new request. Feedback helps improve support - let them know if you had a good or bad experience.