Delinquent Loan Follow-up

Collection workflow for past-due loans. Covers contact attempts, payment arrangements, and escalation. Takes 10-20 minutes per account. Best for: Collection staff, loan officers.

3 steps

Banking

Import this template free

Process steps

Attempt borrower contact

1 days from previous step

task

Contact the borrower using phone numbers on file. Try different times of day. Document every contact attempt - date, time, method, result. If you reach the borrower, determine reason for delinquency and discuss bringing the account current. Follow all FDCPA requirements for consumer loans.

Form fields in this step

Contact Attempts *

Contact Result *

Reason for Delinquency

Negotiate payment arrangement

3 days from previous step

task

If borrower can't pay in full immediately, discuss payment arrangements. Options may include: catch-up plan over several months, temporary payment reduction, or modification. Document any promises to pay with specific amounts and dates. Get arrangements in writing when possible.

Form fields in this step

Arrangement Type *

Arrangement Details

Next Payment Due

Document and schedule follow-up

3 days from previous step

task

Enter complete notes in the collection system. Set follow-up date based on promises made. If no arrangement is possible or borrower is unresponsive, prepare for escalation. Consider: formal demand letter, credit bureau reporting, acceleration, or attorney referral based on policy.

Form fields in this step

Notes Documented *

Follow-up Date Set *

Escalation Needed *