Client Visits

Good prep makes the difference between a productive visit and a wasted trip. Review the client's history, recent interactions, and any open issues before you go. Key preparation steps:Check what materials you'll need - slides, demos, product samples, or printed docs Confirm the meeting agenda and who'll be attending from their side Test any tech you're bringing (laptop, projector connections, WiFi backup) Have a backup plan if something goes wrong - things rarely go perfectly Spending 30 minutes here saves hours of awkward improvisation later.

This is where the real work happens. Stay focused on the agenda but don't be so rigid that you miss important signals from the client. Meeting best practices:Assign someone to take notes so you can stay engaged in the conversation Watch for body language - crossed arms, checking phones, or confused looks mean you're losing them Ask clarifying questions rather than assuming you understand Record the meeting if they're okay with it (always ask first) End each section by confirming what was discussed. Misunderstandings caught early are easy to fix.

Don't wait more than 24 hours to send your follow-up. The longer you wait, the hazier everyone's memory gets. Your email should include:A quick thank you for their time Summary of key discussion points (not a novel - keep it scannable) Clear next steps with owners and deadlines Any materials you promised to share Copy everyone who attended. This keeps everyone aligned and creates a paper trail that'll save you later.

Fresh information is only useful if it's captured somewhere. Update your CRM while the details are still fresh in your mind - waiting even a few days means you'll forget important nuances. What to record:New contacts you met and their roles Key concerns or pain points they mentioned Budget timelines or decision-making processes discussed Any competitors they mentioned or are currently using Future you (and your colleagues) will thank present you for good notes.

Quick team sync within 48 hours is worth its weight in gold. Everyone saw the meeting differently, and combining perspectives gives you the full picture. Debrief talking points:What went well? What fell flat? Did we learn anything unexpected about their needs? Are there internal blockers we need to address before the next touchpoint? Who needs to be looped in that wasn't at the visit? Keep it short - 15 to 30 minutes max. The goal is alignment, not a committee meeting.

Promises made need to be promises kept. Go through your notes and follow-up email - every commitment you made now needs an owner and a deadline. Common action items:Send requested proposals, case studies, or pricing info Schedule follow-up calls or demos Loop in specialists from your team (technical, legal, etc.) Research specific questions they asked that you couldn't answer on the spot Set calendar reminders. Nothing kills a relationship faster than forgotten follow-through.

Don't let the relationship go cold. Before closing out this visit, make sure there's a clear next step on both calendars. Scheduling tips:Strike while the iron's hot - send a calendar invite within a week of the visit Mix it up - next touchpoint could be a call, another visit, or a virtual demo Give them options rather than one specific time slot Relationships need momentum. A visit with no follow-up is a visit wasted.