Claims to Other Banks

Process for recovering funds from other banks for fraudulent or erroneous transactions. Covers warranty claims, late return claims, and breach claims. Takes 30-60 minutes to initiate. Best for: Operations staff, fraud team.

3 steps

Banking

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Process steps

Verify claim basis and deadlines

2 hours from previous step

task

Confirm you have valid grounds for the claim. Check that you're within the applicable deadline - warranty claims typically have a short window. Gather the evidence needed to support your claim: images, signatures, account records.

Form fields in this step

Claim Deadline *

Within Deadline *

Documentation Complete *

Prepare and submit claim

1 days from previous step

task

Prepare the formal claim per industry format. Include all supporting documentation, clear explanation of the basis for the claim, and the specific amount being claimed. Submit through the appropriate channel (Fed, image exchange, direct to bank).

Form fields in this step

Claim Submitted *

Claim Reference Number *

Submission Method *

Track response and escalate if needed

10 days from previous step

task

Monitor for the other bank's response. They may pay the claim, dispute it, or request more information. If they dispute, evaluate whether to escalate or accept their position. Document all communications.

Form fields in this step

Response Received *

Amount Recovered

Escalation Needed *