Cash Over/Short Investigation

Investigation workflow when teller drawer or vault shows an unexplained over or short. Documents root cause analysis and corrective actions. Takes 30-60 minutes. Best for: Head tellers, operations supervisors.

4 steps

Banking

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Process steps

Review transaction history

2 hours from previous step

task

Pull the complete transaction log for the period in question. Look for unusual patterns: large cash transactions, voids, corrections, or transactions near the discrepancy amount. Note any transactions that seem suspicious or unusual.

Form fields in this step

Transactions Reviewed *

Suspicious Transactions Found *

Notes on Findings

Interview staff involved

4 hours from previous step

task

Talk to the teller or staff member whose drawer was affected. Ask about unusual transactions, customer interactions, or distractions during the shift. Get their theory on what happened. Document everything - even if it seems unimportant.

Form fields in this step

Staff Statement Summary *

Possible Cause Identified *

Review camera footage if applicable

1 days from previous step

task

For significant discrepancies, review security camera footage from the relevant timeframe. Focus on transactions identified as suspicious. Document timestamp and observations. Camera review may require supervisor authorization.

Form fields in this step

Camera Review Conducted *

Footage Findings

Document root cause and corrective action

2 days from previous step

task

Based on your investigation, document the most likely cause and any corrective actions. If you can't determine the cause, note that clearly. For repeat issues with the same employee, escalate to HR. File the investigation in the employee's cash handling record.

Form fields in this step

Root Cause *

Corrective Action *

HR Escalation Required *