ATM Cash Reconciliation

Download or print the complete transaction journal from the ATM for the period being reconciled. This should show every withdrawal, deposit, and failed transaction. Compare the journal timestamp with your current time - if they don't match, the ATM clock needs attention. Look for: - Total withdrawals dispensed - Failed or reversed transactions - Any error codes or jams - Cash retract events (customer didn't take cash)

Open the ATM safe and count all cassettes. Compare what's physically there to what the system says should be there. Remember to account for rejected bills in the reject cassette. Expected Balance = Starting Cash - Dispensed + Deposits + Retracted Small variances (under $20) often come from ATM counting errors on worn bills. Larger variances need investigation.

If there's a variance, dig into the transaction log. Common causes: - Bill jams where cash was retracted - Customer disputes (they say they didn't get money) - Counterfeit bill detection rejects - Cassette misloads during replenishment For each variance, document the likely cause and supporting evidence. Attach transaction receipts or camera footage references if needed.

Sign the ATM reconciliation form and file with daily records. If variance exceeds your threshold (typically $50), escalate to the ATM supervisor before signing off. Keep camera footage available for 30 days minimum in case disputes arise.