ACH Return Processing

Workflow for handling returned ACH items including NSF returns, unauthorized transactions, and administrative returns. Ensures timely processing within NACHA rules. Takes 15-30 minutes per batch. Best for: ACH operators, back-office staff.

4 steps

Banking

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Process steps

Review return items and reason codes

2 hours from previous step

task

Pull the ACH return file and review each item. Check the return reason code - R01 (insufficient funds), R02 (account closed), R03 (no account), etc. Different codes have different handling requirements and timelines under NACHA rules.

Form fields in this step

Total Return Amount *

R01 (NSF) Count

R10 (Unauthorized) Count

Verify return eligibility and timing

2 hours from previous step

task

Check that each return is within the allowed timeframe. Most returns must be initiated within 2 banking days of settlement. Unauthorized returns (R10) have extended timelines. Late returns expose the bank to risk - flag any questionable timing.

Form fields in this step

All Returns Within Deadline *

Exception Notes

Process returns and debit accounts

4 hours from previous step

task

Process the return transactions. For NSF returns, debit the customer account and apply any return fees per your fee schedule. Update customer records to flag repeat NSF activity. For unauthorized returns, additional investigation may be needed.

Form fields in this step

Returns Processed *

Fees Applied *

Items Requiring Investigation

Transmit returns to Fed

4 hours from previous step

task

Generate the return file and transmit to the Federal Reserve before the deadline. Verify transmission confirmation. Log the batch number and timestamp. Keep copies of all returns for your records - you may need them for disputes.

Form fields in this step

Transmission Confirmation *

Batch Number *