· Amit Kothari
· Customer Success
Service Process: Definition and Types of Service Process
Find out about the service process, what it is, and what types exist. Optimizing the service process could super-charge your business.
#customer service
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- · Amit Kothari · Customer Success
Customer experience: a step-by-step guide
A good customer experience strategy can make your customers fall in love with your business. Learn how with this all-in-one guide.
- · Amit Kothari · Customer Success
Tips to improve customer delight with knowledge base software
Need knowledge base software for your business? Check out the benefits to your team and customers, and how to create the best customer experience
- · Amit Kothari · Customer Success
What is a client intake process?
The client intake process is the path that you follow after you have attracted a potential client: establishing rapport and building a relationship.
- · Amit Kothari · Project Management
What is Design Thinking? A Beginner's Guide
Discover the components of the design thinking process & how they can be used to fuel innovation, growth & improved user-centric experiences.
- · Amit Kothari · Customer Success
What is the Biggest Gap Between Sales and Customer Success?
Smoothly bridge the gap between sales and customer success to ensure a smooth transition and exceptional client experience.
- · Amit Kothari · Project Management
How to Use Adaptive Case Management for Customer Success
Cyclops Vapor refused to reverse a bottle cap change despite customer complaints - ordered expensive automated machinery instead. This rigid workflow thinking kills relationships. Adaptive case management means giving employees real autonomy to create custom resolutions, not just choose pre-determined paths. Ritz-Carlton proves it works: employees proactively tilt TVs, place remotes on trays, and offer fresh coffee without being asked.